- Report: #1487209
Complaint Review: SnapTravel -
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Author Confirmed
Why?
SnapTravel
United States
Web:
www.snaptravel.com
Categories:
Business Rating:
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SnapTravel Snap Travel Took the money - didn't reserve the hotel room for me!
We had the worst ever experience today, first time booking with SnapTravel! What a scam! An absolute fraud!
I booked for my partner a hotel in NY using their website. They sent us a confirmation email when we booked online, saying this is 100% warranted, and that you don't even need to check in, just say your name and get in! When my partner went to check in the hotel late in the evening, the hotel did not even have her reservation in the system!
It took them THREE HOURS and finally said sorry, we are all sold out! Their customer service is beyond terrible! Send you nonstop automated text messages, all BS!, there is no real person on the other side to care!
We ended up cancelling the reservation after 4 hours!
1 Updates & Rebuttals
Baker
Winchester,Virginia,
United States
Possible Solution
#2Consumer Suggestion
Sun, November 03, 2019
Hello, sorry to hear about your misfortune. However, I may have a solution for you. If it's important that you get this resolved contact me at 703.662.4121 and ask for Baker.
