Report: #1266149

Complaint Review: So Cal Lighting TRUSTED BUSINESS | Ripoff Report Verified ™ …businesses you can trust. So Cal Lighting manufacturer & distributor of high quality low cost lighting solutions for residential commercial industrial corporate and government consumers. So Cal Lighting provides the tools necessary to complete your lighting project regardless of size as soon as possible. - Canoga Park California

Reported By:

ED Magedson - Founder, Ripoff Report - Tempe, Arizona, USA

Submitted:

Updated:

Author Confirmed

Why?

So Cal Lighting TRUSTED BUSINESS | Ripoff Report Verified ™ …businesses you can trust. So Cal Lighting manufacturer & distributor of high quality low cost lighting solutions for residential commercial industrial corporate and government consumers. So Cal Lighting provides the tools necessary to complete your lighting project regardless of size as soon as possible.

9305 Eton Ave A Canoga Park, 91304 California, USA

Phone:

818-284-5098

Web:

www.socallighting.com/

Categories:

Lighting Stores

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So Cal Lighting TRUSTED BUSINESS REVIEW: So Cal Lighting invests heavily into increasing consumer satisfaction, and succeeds! So Cal Lighting brings you the highest quality lighting fixtures at the lowest price possible. So Cal Lighting products are made in the USA. So Cal Lighting does not cut corners and will definitely ensure that the box you open contains exactly what you need for your project.

Report Attachments

Photo Taken By Ripoff Report’s Third Party on-site Verifier

Ripoff Report REVIEW /Commitment to Customer Satisfaction

So Cal Lighting joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

So Cal Lighting approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. So Cal Lighting did just that.

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SO CAL LIGHTING CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" We are a large and well known manufacturer and distributor of high quality, but low cost lighting solutions for residential, commercial, industrial, corporate and government consumers. We provide you the tools necessary to complete your lighting project regardless of size as soon as possible. We carry one of the largest selections of finely crafted lighting fixtures in the entire country and we ship them nationwide. The large majority of our products are made in the USA and all of our employees reside in this great country. We will ensure that you are happy with our product and look forward to recurring business.”

WHY SO CAL LIGHTING IS BETTER THAN THEIR COMPETITORS

" So Cal Lighting brings you the highest quality lighting fixtures at the lowest price possible. Are products are made in the USA, unlike a large majority of our competition. We do not cut corners and we most definitely do our best to ensure that the box you open contains exactly what you need for your project.

Our customer service is always available and we will not make you jump through hoops or use automated lines. While our competition is making you sit on the phone or pressing numbers for half an hour, you can call us and speak to a real person immediately, no waiting!

Our web site is easy to navigate and you will have no problem finding that specific fixture. Don't muck around on the convoluted sites of our competitors. Find what you need quickly and easily at So Cal Lighting!

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SO CAL LIGHTING – WHY OUTDOOR LANDSCAPE LIGHTING FROM US

We use 200 Degree Spring Loaded Sockets with Stainless Springs and Extra Long Lead Wires, and Universal Socket Pins for every Bulb

Heavy Duty Tempered Lenses and Glare Reduced Designs

Marine Brass Hardware utilizing Heavy Duty Materials

Easy Re-Lamping / Loading Features...Even in 10 years you'll never have a problem changing your bulb!

Material and Natural Finishes that will last a Lifetime (we guarantee it!)

Lifetime Warranty on all Brass and Copper Materials

User Friendly and "Tool-less" Designs including Hand Adjustable Swivels

High tempurature Gaskets and Seals

Standard Componentry for Easy Maintenance

Heavy Duty PVC Ground Stakes

A Large line of Outdoor Transformers including LED and Multi-Tap

Huge inventory for Fast Shipping, and prompt construction for all of our hand-made Brass & Copper items!

STATEMENTS FROM THE CEO – MIKE HANNA

" Hello! My name is Mike Hanna and I am the CEO of So Cal Lighting. On behalf of everyone here, I would like to thank you for your So Cal Lighting review. Without criticism, one can never improve. Rest assured that we take all complaints very seriously and work hard to remedy the situation in a timely manner. I'd like to invite you to come visit our web site. Our updated product listings and low prices are sure to entice even the hardiest individuals!

At So Cal Lighting we pride ourselves in using the highest quality PRODUCTS.

A very large portion of our products are made entirely in the USA, right here in our factory to be precise! We have spent an exorbitant sum to ensure that we have the highest quality machinery, materials, and employees working on crafting top tier quality lighting fixtures for all manner of consumers. No one in this business even comes close to our attention to detail in our products!

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, So Cal Lighting is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at So Cal Lighting and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give So Cal Lighting a positive Rating. So Cal Lighting made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.

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STATED IMPROVEMENTS FROM SO CAL LIGHTING

They're new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. So Cal Lighting is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

So Cal Lighting is dedicated to customer satisfaction and creating lasting appeal. Repeat business is a huge priority, and So Cal Lighting is committed to ensuring that all of our customers are 100% happy with their purchase, from start to finish. We have hired and trained industry professionals to assist in all manner of issues and will not settle for anything less than complete satisfaction. So Cal Lighting receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. *Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that So Cal Lighting will do whatever it takes to make sure their customers are properly taken care of. In the future, if anyone has any complaints or concerns with So Cal Lighting, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call So Cal Lighting directly at 818-284-5098.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with So Cal Lighting or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

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How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that So Cal Lighting meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with So Cal Lighting.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about So Cal Lighting’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.