- Report: #161730
Complaint Review: Sofa Express - Groveport Ohio
-
Author Confirmed
Why?
Sofa Express
4600south Hamilton Rd POB130 Groveport, 43125 Ohio, U.S.A.
Phone:
614-836-4800
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sofa Express ripoff Groveport Ohio
my name is maria. I purchessed a sofa from the sofa express store in florence ky, I live alone, and I work out of town 8 months out of the year, my point being my furniture is lightly used.
in the first month a pulley for the recliner came apart,took 3 mo to get them to come out to repair, then again 4mo later another pulley opposite side,this time over 4 mo to come repair, why , good question well I can tell you it wasnt from a lack of calling.
I called and I called sat on the phone on hold for 45 min once, left at least 2 or 3 messages a week, would wait for a call back, none. how did I get a responce, a letter with the threat of a law suit. Now in dec I will of had this sofa 2 yrs. another pulley is bad.
I again called and called no responce, I even left a message for the vp of the co. no responce. I finally received a card notifying me that my parts were in and they have called me and I need to call and set up an appointment. what I say I cant beleive they actually are trying to act like they are the ones who cant get a hold of me.
this is the worst furniture purchace I've ever made. to make a long story short in the 2 yrs i've had this sofa it need 3 places sewn back together 3 pulleys a new arm and the so called durable material looks horible. Its junk that I paid 1000.00 cash custom ordered.
If you are smart yoy will never buy from them. I am considering sueing them for my money back, this sofa is not what was promised and neither is the customer service. thank you for reading this.
Maria
erlanger, Kentucky
U.S.A.
in the first month a pulley for the recliner came apart,took 3 mo to get them to come out to repair, then again 4mo later another pulley opposite side,this time over 4 mo to come repair, why , good question well I can tell you it wasnt from a lack of calling.
I called and I called sat on the phone on hold for 45 min once, left at least 2 or 3 messages a week, would wait for a call back, none. how did I get a responce, a letter with the threat of a law suit. Now in dec I will of had this sofa 2 yrs. another pulley is bad.
I again called and called no responce, I even left a message for the vp of the co. no responce. I finally received a card notifying me that my parts were in and they have called me and I need to call and set up an appointment. what I say I cant beleive they actually are trying to act like they are the ones who cant get a hold of me.
this is the worst furniture purchace I've ever made. to make a long story short in the 2 yrs i've had this sofa it need 3 places sewn back together 3 pulleys a new arm and the so called durable material looks horible. Its junk that I paid 1000.00 cash custom ordered.
If you are smart yoy will never buy from them. I am considering sueing them for my money back, this sofa is not what was promised and neither is the customer service. thank you for reading this.
Maria
erlanger, Kentucky
U.S.A.
