1, Report:
#1450435
Posted Date:
Jul 05 2018
Master Seal Guardian Protection Products, Inc. Warranty on leather furniture not honored Hickory North Carolina
I purchased a leather sofa, loveseat, club chair, and ottoman (along with a coffee table, end table, and lamp) from Sofa Express in Bowling Green, KY. At the time of purchase, we also purchased a lifetime warranty on the leather. We were told that we should use the provided Mast...
Entity
Master Seal
Categories: Furniture
2, Report:
#521703
Posted Date:
Nov 09 2009
Klaussnerhome Furnishings Klaussner Home Furnishings - Beware! Internet
Beware Klaussnerhome Furnishings stores! We ordered furniture for our new home (the corporate HQ and plants are just 20 miles away) and were given a 20, then a 30 day window on an upholstered sectional and some case goods (pub table, etc). The bed and coffee/end tab...
Entity
Klaussnerhome Furnishings
Categories: Furniture & Furnishings
3, Report:
#314783
Posted Date:
Mar 05 2008
Surplus Freight Of Harrisburg This company sells furniture they do not have. Harrisburg Pennsylvania
Timeline:
Sunday, February 3, 2008: Visited Surplus Freight on Paxton Street in Harrisburg, PA. Chose a sofa and discussed the process of purchasing and having a sofa delivered with salesman John Everett. I inquired about the next day delivery sign that is on the side of the bui...
Entity
Surplus Freight
Categories: Home & Garden Stores
4, Report:
#294646
Posted Date:
Dec 27 2007
Sofa Express And More Delayed my sofa shipping, Promised a partial credit, Never came through as promised, Failed to followup on my letters/calls Jacksonville Florida
The following letter was sent to Dennis Simpson,Regional Manager for Sofa Express and More. Six months later, we have yet to hear from anyone from the company.
Please help me with a refund situation. We are due a 13% refund on a purchase made in March and have yet to receive ...
Entity
Sofa Express And More
Categories: Home & Garden Stores
5, Report:
#281701
Posted Date:
Oct 29 2007
Sofa Express And More Poor Quality Furniture - Even Worse Customer Service Groveport Ohio
I purchased a sofa from this company and within weeks, it began to fall apart. Sagging cushions, bulging springs, mismatched, damaged and stretched fabric. Repeated calls to customer service resulted in numerous visits by a technician but no satisfactory repairs or replacement. P...
Entity
Sofa Express And More
Categories: Furniture & Furnishings
6, Report:
#277102
Posted Date:
Oct 04 2007
Sofa Express And More Bad Customer Service Never Got My Order Kept My Money Heath Groveport Ohio
6/30/07 We ordered 1 stock sofa - 2 sleeper chairs with matching accent pillows (4 total) - 2 matching ottomans. I ordered Master Seal to be on all 5 pieces & the 4 accent pillows. I paid a delivery fee as well. We wrote a check for a down payment and did the 10 month same as cas...
Entity
Sofa Express And More
Categories: Furniture & Furnishings
7, Report:
#252194
Posted Date:
Jun 04 2007
Sofa Express RIPOFF THEY DON'T STAND BEHIND THEIR PRODUCT SERVICE OR GUARANTEE! Beavercreek Ohio
We purchased over $5,000 worth of furniture from Sofa Express, including the DuPont stain guarantee. About 11 months after our purchase, my wife spilled coffee on the ottoman & chair and called Sofa Express to have tech sent out since the stain did not come out. The tech indicated t...
Entity
Sofa Express
Categories: Furniture & Furnishings
8, Report:
#244061
Posted Date:
Apr 15 2007
Sofa Express Lack of service still do not have fruniture correct. NO one seems to care! Indianapolis Indiana
On March 4 2007 we purchased the Chelsey Entertainment Center. It was delivered on March 21, 2007. This consists of one tv console, two tiers and a light bridge.( light bridge also has a shelf.)
Upon delvery, the left tier and light bridge was damged beyond repair. We sent th...
Entity
Sofa Express
Categories: Furniture & Furnishings
9, Report:
#240690
Posted Date:
Mar 25 2007
Sofa Express Failure to Stand Behind Their Furniture Groveport Ohio
In June of 2005, I purchased over $1,500 worth of living room furniture. As of today, 3/25/2007, I have had to contact a repair person from Sofa Express more than 6 times. Each time, it is the same issue with the couch, the springs continue to give out.
During the past 22 months...
Entity
Sofa Express
Categories: Furniture & Furnishings
10, Report:
#237472
Posted Date:
Mar 01 2007
Sofa Express horrible customer service, delivery people broke furniture, no one wants to help Groveport Ohio
I bought a couch a loveseat and a bedroom set from Sofa Express. The delivered the furniture up to my apartment and everything looked fine.
After the delivery people left we noticed there was a wet spot on the back of the couch. After looking more carefully we noticed a 4 i...
Entity
Sofa Express
Categories: Furniture & Furnishings
11, Report:
#236651
Posted Date:
Feb 20 2007
Sofa Express DO NOT BUY THEIR SOFAS - Very Poor Quality -Huge RIPOFF Jacksonville Florida
I'll make this short and sweet. Bought a $2000 sectional and recliner from Sofa Express 3 years ago. The fabric on the sofa looks like it's 20 years old now. The only people in the house are my wife, myself and the cat. The recliner looks like it was purchased yesterday, but nob...
Entity
Sofa Express
Categories: Furniture & Furnishings
12, Report:
#235830
Posted Date:
Feb 14 2007
Furniture Liquidator Of America - Sofa Express on My Credit Card Billing Company Unworthy dishonest and completely completely absolutely ripoff Columbus Ohio
Invoice Date August 29 2006. Document# 0829614UWYS.
Stating sales final, sold as-is, no refunds, no returns, no warranties.
5 minutes after signing this lousy deal, I felt so unfair to me as a customer. I went to next door, Mattress Mart, give me all warranties and guarantees. C...
Entity
Furniture Liquidators Of America
Categories: Furniture & Furnishings
13, Report:
#183932
Posted Date:
Mar 29 2006
Sofa Express Poor Dishonest Illegal Mistakes Unresponsive Unrelyable Ripoff Groveport Ohio
My letter to the CEO (explains everything)
Mr. Peters:
I am contacting you as a courtesy to inform of the expirence I am having with your firm. I have the ability to relay this information to Randy Quinn, however do not have the strong desire to trouble a good friend with th...
Entity
Sofa Express
Categories: Furniture & Furnishings
14, Report:
#181350
Posted Date:
Mar 15 2006
Sofa Express - Kendra Tippey - Margaret Howard ripoff Awful Customer Service and Poor quality furniture Akron Ohio
I have had problems dealing with sofa express since the delivery of my furniture eight months ago. One week after delivery, I noticed discoloration and white spots all throughout my sofas.
Also, the backs of my sofas were sagging and losing their structure. After one week, my so...
Entity
Sofa Express - Kendra Tippey - Margaret Howard
Categories: Furniture & Furnishings
15, Report:
#162758
Posted Date:
Oct 31 2005
Sofa Express did not honor warranty or quality Groveport Ohio
We purchased $4000 worth of furniture from Sofa Express, two couches a love seat an two chairs in January. In my eyes, a pretty nice order. The set for our family room was their best goose down filled furniture.
Our problems began with them bringing us only part of our order. Wh...
Entity
Sofa Express
Categories: Furniture & Furnishings
16, Report:
#161730
Posted Date:
Oct 22 2005
Sofa Express ripoff Groveport Ohio
my name is maria. I purchessed a sofa from the sofa express store in florence ky, I live alone, and I work out of town 8 months out of the year, my point being my furniture is lightly used.
in the first month a pulley for the recliner came apart,took 3 mo to get them to come out...
Entity
Sofa Express
Categories: Furniture & Furnishings
17, Report:
#141210
Posted Date:
Sep 21 2005
Sofa Express, Linda Lawson & Jeff Smith Breach of Warranty Ripoff Defective and Inferior Quality Furniture Horrendous Customer Service Groveport Ohio
July 24, 2004: Purchased queen sofa bed, loveseat and chair from Sofa Express - Avon, Indiana.
October 28, 2004: Called Sofa Express Service Department regarding defects and major problems with sofa cushions, fabric and backs of furniture (sagging cushions, wrinkles/stretching/t...
Entity
Sofa Express, Linda Lawson & Jeff Smith
Categories: Furniture & Furnishings
18, Report:
#155674
Posted Date:
Sep 01 2005
Sofa Express Ripoff cheap furniture & bad customer service Columbus Ohio
This is a copy of the letter I sent to Sofa Express
I am disgusted with your product and your customer service. I have had nothing but problems since ordering and receiving your furniture. The legs were defective, the throw pillows were junk. The first service representative sent...
Entity
Sofa Express
Categories: Furniture & Furnishings
19, Report:
#133971
Posted Date:
Mar 06 2005
Sofa Express ripoff poor service Greensboro North Carolina
Warning. Do not ever purchase anything from Sofa Express.
Here is my story.
I purchased a bedroom set from Sofa Express on a Sat. in mid-Feb. After speaking with the sales-rep, he informed me that he could get the furniture out to me the following day (Sun). You may thin...
Entity
Sofa Express
Categories: Furniture & Furnishings