We hired Solomon and sons to move our aging mother to florida and every thing was great over the phone. It was not disclosed to us that this company used independent contractors to pick up and deliver the items shipped. The fist moving company was late rude over the phone and acted like they each were at party all night. Very unprofessional
We were told it would take 5 to 7 days for our items to reach Florida. We received a call from another moving company , that was confusing, to let us know that they would deliver between 4pm and 8 pm they never showed up. I call Solomon and sons they tracked them down and said the driver would call that afternoon to let us know when they would deliver the next day, they never called they finally delivered on the third day but with an attitude. The driver opened the back door to the moving truck and what a mess. I guess I found where they all party.
12 moving boxes were crushed, 3 were ripped open, a desk that the first driver wrapped the cardboard was torn and the desk was scratched I tried to write the issues down on the federal bill of lading and the driver told me not to it was not his fault and he would not deliver our items or sign the form if I dis he was rude and very unprofessional AGAIN!
I feel very used and abused at this point many of my mothers things are broken and the claim process seems is intentionally difficult to avoid settlement.
As one can assume, I am very disappointed with these companies not so much Solomon and sons but the use of any one that has the ability to rent a truck can move for them that is just wrong.
Over the past 35 years I have moved 9 times using professional movers , just think of the big names and never had an issue this time or maybe its the times, cultures or that these people just dont care.