- Report: #1464160
Complaint Review: Solomon And Sons Relocation Services - Fort Lauderdale Florida
Reported By:
Schweigert -
Jacksonville, NC, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Solomon And Sons Relocation Services
4720 NW 15th Ave #4b Fort Lauderdale, 33309 Florida, United States
Phone:
(561) 250-7707
Web:
www.ssrelocation.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Solomon And Sons Relocation Services Solomon And Sons I will not use them anymore or recommend them. It was a bad experience. Fort Lauderdale Florida
I looked at three different companies when I had to move from Florida to New York. When I contacted the sales representative from Solomon & Sons, he was promising and he met the criteria that I needed. He convinced me to use their company. The first time I talked to Ed, the sales rep, he said the movers would be there on a certain date between 12:00 and 3:00. And when it came to that date, an hour prior to them being already at the house and moving, somebody called me and he said they wouldn't be able to make it and they would arrive around 6:00 PM. I told him I’ve got a flight at 10:00 PM so if he said 6:00, then they have to be there at that time.
Around 6:00 o’clock while I’m waiting and no one showed up, I called him back. Then he said he's sorry and he's still at the other place because somebody else is moving and he'll arrive at 7:00. That was ridiculous. So I called the office right away. They told me they'll send six people at 7:00 to move within an hour and make it fast. I said okay. I live really close to the airport in Florida and it was just 10 minutes. Finally, when they showed up, there were not six people. There were only four. They rushed like crazy and they broke some stuff in front of me. They also did not use the ladder that was on the truck. Me and my friend were commenting that they were using the side of the truck and they damaged some of the furniture.
I asked them when are they going to be in New York because I need to know at least 48 hours prior to arrival. They said that’s not a problem. They called me 15 hours prior to the arrival and I told them I can’t schedule that with the superintendent because it’s a new building and we need to know two days in advance. They said they were already in D.C. and they were on their way. I said that doesn’t work for me and asked them if they can schedule it. Then they said they will do it if I pay them $150 an hour for the delay, for each hour.
I said I will charge them $150 from 12:00 PM the day they picked up my stuff until 7:00 PM. If that’s a deal, then we’ll do it. We worked it out. They didn’t charge me for the $150. And actually, the people who dropped my stuff were very nice. They’re different from the people who picked up my stuff from Florida. They delivered everything. But I saw the TV stand was broken and I have some clothes damaged. You can tell from the clothes when they packed those. The box was really damaged from the way they’re put in the truck. Also, the nightstands and lamps are broken and that’s not what I expected from them. I haven’t contacted Solomon & Sons since then because it’s not worth it.
