Complaint Review: Solomon And Sons Relocation Services - Fort Lauderdale Florida

Do yourself a favor and DO NOT do business with these thugs. Any positive reviews here are absolutely fake.

So many things went wrong that it is hard to encapsulate it in this review, but I will attempt to do so.

The salesman that makes your deal will tell you all the right things to make you feel good and safe. They are ALL lies. All of them. They have prepared scripted lies for anything you tell them.

They pitch you by saying they are not brokers and proceed to badmouth brokers. In hindsight, this is laughable because throughout my move I had to deal with 3 different companies that had little idea about each other. They delivered my stuff 2-3 WEEKS LATE and you will never be able to get any meaningful feedback from them because they moved your deal to a "sister" company and then that sister company moved your deal to another sister company and they have no idea what is really going on. Solomon is therefore, by definition, a BROKER.

Your salesman will trick you into overestimating your initial quote, and will proceed to convince you that this is a good thing, because on move date the price will go down from there. He will tell you this quote is a "ceiling" for your deal. Please understand that this is 100% a LIE and intended to trick you. This inflated quote is merely a baseline, a FLOOR for the price of your move, to which they will continue to add more and more EXTRA  charges on top of.

Your salesman will be very personable and nice, but after successfully scamming you, you will NEVER be able to reach him again. Never. From that point forth you will just be allowed to interact with their customer service rep, who presumably does not know of the obscene scams that the sales people are running. When your quote is put together they will probably try to trick you into believing you need a 300 dollar shuttle service for delivery and will put it on top of your quote. They will tell you that if the shuttle is not needed then the 300 will be removed from the price. Absolute lie. My move did not require a shuttle yet they refused to remove the charge for it.

These thugs will not only be rude to you, they will literally hold your stuff hostage until you pay their overly inflated price. Even after the huge delay and the inflated price, they were so bold so as to add an extra charge because they had to take a short walk from the truck to the elevator, they'll call it a "Long Carry" charge. They'll do it on the spot, and will refuse to start unloading your things until you pay them.

By this point you'll be so tired of living in an empty apartment (because they WILL be delivering your stuff very late) that you will just agree to pay and be over with it.

After you pay, the movers will bring your stuff in with no regard for fragile stuff and will break a lot of your pieces. They will argue that, since they were not the ones who packed your stuff, they cannot do anything about it. Since your move has been triple-brokeraged then nobody assumes responsibility for the damages.

Finally, since your deal has been brokered multiple times to different companies, this results in very poor tracking of inventories. You'll get stuff that belongs to other people, and other people will get stuff that belongs to you. The movers have absolutely no idea whether they've been accurate, and they don't seem to care much about it. But to be fair, why should they? This deal was sold to them by another broker who probably acquired it from another broker (Solomon), so they have no incentives to get it right. Their end game is to try and hit you while you are down and get some extra charges in on the spot (e.g. the long carry).

Repugnant, deplorable experience, honestly you are probably better off finding some company that does not lie about being a broker because it will probably result in a more transparent, cheaper, and less frustrating move.