- Report: #543203
Complaint Review: Sony Corporations of America - Internet Internet
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Sony Corporations of America
Internet, Internet, United States of America
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www.sony.com
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Sony Corporations of America Defective GrandWega Televisions Internet
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I am writing out of frustration and disbelief to the way in which Sony has decided to handle the Optical Block issue on many of the projection TVs Sony produced and allowed to be distributed.
I purchased the Sony KDF-55WF655 in July 2005 from Circuit City in Brea, CA. I expected a $3,000 television set to last me as long as the $1,000 big box Mitsubishi I had for 10 years. Little did I know that Sony had developed and produced a TV that would last less than five years. I have always been happy with Sony in the past.
I have purchased everything from TVs, Playstations, surround sound systems, car stereos, etc. Sony has always (from my perspective) built a reliable product, until recently.
It is disheartening and frustrating that with the known issue of the Optical Blocks that a recall was not put on the TVs to be proactive in the repairs/ replacements of the units. Instead, an extended warranty was issued which more than likely did not help more than half the customers that are having these issues as the warranty expired prior to most customers having any issue at all. Most companies that have released a product that they know will eventually fail prior to the expected life of the product will issue a recall of the product.
The only option Sony is now giving me is to buy a new set at a discounted price. A set in comparable size to my 55 is going to cost me $1,200. For me to have to purchase a television at all to replace a television that was originally going to fail is absolutely ridiculous. I should not have to spend a total of $4,000+ in televisions from Sony, over a four year period, in order to have one working set.
I hope that who ever reads this letter is able to respond with a better sort of compensation versus the you can buy another TV from us offer I received. I would love to continue to back and support Sony and its products; however after the issues with this TV and the lack of proactive resolution to satisfying the customers who purchased your products I may have no choice but to look for another company who does support its customers and value their loyalty.
