- Report: #40863
Complaint Review: Sony Electronics - Irvine California
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Sony Electronics
14450 Myford Irvine, 92606 California, U.S.A.
Phone:
941-768-7535
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Sony Electronics ripoff They lied to us about substandard product Irvine California
I purchased a Sony 51" Widesreen t.v. model KP51HW40(2001).
Widescreen t.v's have four modes. 4:3 Normal Mode, Full, Zoom, And Wide Zoom!
Sony clearly states it will not warranty Image Retention due to video games or t.v. station logos that will permanantly burn their image into the screen. However, by watching programming in the 4:3 normal mode too often the sides of the screen (which are grey) will burn their image onto the screen.
Sony does not warn their customers of this potentially devasting problem. So now when I am viewing a program in wide screen mode, the sides of the screen are clearly a different shade of color than the middle of the screen.
Again Sony does not warn customers of this design defect. They can only tell me that it is in the manual that I read three times and still cannot find.
I now own a $2,249.00 defective T.V. If you experience this problem Sony will not help you. You are screwed! And they are going to be sued!!!!
Eric
Perris, California
U.S.A.
Widescreen t.v's have four modes. 4:3 Normal Mode, Full, Zoom, And Wide Zoom!
Sony clearly states it will not warranty Image Retention due to video games or t.v. station logos that will permanantly burn their image into the screen. However, by watching programming in the 4:3 normal mode too often the sides of the screen (which are grey) will burn their image onto the screen.
Sony does not warn their customers of this potentially devasting problem. So now when I am viewing a program in wide screen mode, the sides of the screen are clearly a different shade of color than the middle of the screen.
Again Sony does not warn customers of this design defect. They can only tell me that it is in the manual that I read three times and still cannot find.
I now own a $2,249.00 defective T.V. If you experience this problem Sony will not help you. You are screwed! And they are going to be sued!!!!
Eric
Perris, California
U.S.A.
1 Updates & Rebuttals
Bob
Irvine,California,
U.S.A.
How To Beat Sony At Their Own Game
#2UPDATE EX-employee responds
Mon, March 03, 2003
As a former insider of Sony Electronics I suggest that you continually complain of other problems that you are having with the product. The more times you complain, the more they are willing to make a concession to remedy the situation. With the problem you have they will simply sit back and say that you were provided a warranty and if you had a problem or did not agree with the warranty terms you should have returned the product. Many times the products they sell have problems they know about, but do nothing about because they know that they may occur sporadically or after the warranty period ends. Many of the products they sell have problems that are confidential and not supposed to be told to the public. Going back to your particular problem, you should tell them something like the power shuts off randomly. They will test your TV by leaving it on for hours to wait for it to turn off. When it doesn't, they will say there is nothing wrong with it and try to return it to you. If the product is out of warranty, they will charge you $26 for the diagnostic test. If they return it to you, just wait a couple of days and take it back and tell them you're having the same problem, but they will not charge you anything if you return within 90 days. I know this may be hard since it is a large TV, so you should call Sony first and make them send one of their authorized service center technicians to your house. If you keep this process up at least 3 times they will then do something about it. They usually offer you another TV as a replacement giving you credit for the price you paid for your current TV. At this point you can choose a different model of TV, but you may have to pay the difference. This process can be done with all Sony products. When you call Sony, Use one of their unpublished numbers to reach a manager and get results! Call 949-508-7660 if you live in the Southern California area. As far as suing them, they are sued all the time. Service center managers and supervisors attend court cases a couple of times a month. Usually these cases end up with Sony required to make some concession to remedy the defective product.
