- Report: #683513
Complaint Review: Southern Honda Powersports Chattanooga - Chattanooga Tennessee
Reported By:
Douglas -
Cochran, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Southern Honda Powersports Chattanooga
1408 Workman Road Chattanooga, 37407 Tennessee, United States of America
Phone:
(423) 867-7541
Web:
www.southernhonda.com
Categories:
Business Rating:
(0)
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Southern Honda Powersports Chattanooga Southern Powersports, LLC On Tuesday January 11,2011 I contacted Southern Honda Chattanooga reguarding a 2007 Honda VTX1300R for sale at a listed price of $5,782.00 and with Stock Number: HM07-410520 on their website. Chattanooga, Tennessee
On Tuesday January 11,2011 I contacted Southern Honda Chattanooga regarding a 2007 Honda VTX1300R for sale at a listed price of $5,782.00 and with Stock Number: HM07-410520 on their website. Salesman Calvin Steele assured me that the price was correct and I made arrangements to drive 4hrs. from middle Georgia to Chattanooga with my family to purchase this bike. I was in contact with Calvin several times prior to my visit and he even called me two days prior to my trip to make sure I was still coming. I even called him when I was 30 min. away from the dealarship on Saturday January 15,2011. Upon entering the dealership on Saturday, Calvin Steele then informed me that the bike that I was interested in had a "price change" of a $1000.00 increase. I immediately went to the front desk and told the receptionist that I needed to see a manager and she declined my request. As of this day, the bike I am intersted in has notbeen sold and is still for sale on Southern Honda's website for the original amount I wanted to buy the bike for.
Link to ad on their website:
http://www.southernhonda.com/showcaseproductdetail.htm?ID=135585&Used=1&Model=2007 Honda VTX1300R
2 Updates & Rebuttals
Southern Honda Powersports
Chattanooga,Tennessee,
United States of America
Please Contact us
#2UPDATE Employee
Fri, April 15, 2011
Just for the record we have been in business since January 1st 2004. Again, please contact us so that we can resolve this issue for you. Without hearing from you we can't help you.
Southern Honda Powersports
Chattanooga,Tennessee,
United States of America
Please Contact Us
#3UPDATE Employee
Fri, April 15, 2011
At Southern Honda Powersports we strive to keep our current
and potential customers as happy as possible by streamlining our sales process
and providing the customer a unique and pleasant experience throughout their
purchase. We are the largest Honda Powersports dealer in the country with over
60,000 vehicle purchases through our door since our inception on [insert date
here]. While no one in the Powersports industry can make 100% of the people
happy 100% of the time, we go above and beyond the industry average to ensure
that we have done everything possible for the customer so that they leave our
store feeling satisfied with their purchase.
We are sorry that you were not happy with your particular
situation and assure you that these things are not the norm in our store so we
would like to offer any assistance that we can to resolve this matter and help
get you on that Honda that you originally desired. We know that our customers
come from as far as Hawaii and Alaska to purchase our Hondas because of our
pricing and understand that you pursued us for the same reason so please give
us the opportunity to resolve this matter. Please contact our General Manager,
Don Smith, ASAP so that we can get a
better idea of what it will take to make this right. We look forward to
hearing from you and thank you for your original consideration.
