- Report: #128637
Complaint Review: Soyo Group Inc. - Ontario California
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Author Confirmed
Why?
Soyo Group Inc.
1420 South Vintage Avenue Ontario, 91761 California, U.S.A.
Phone:
909-292-2500
Web:
N/A
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Soyo Group, Inc. Does not fulfill on rebates attempting to pump up its revenues and profits to defraud investors Ontario California
Soyo is defrauding consumers while attempting to pump up its revenues and profits to defraud investors.
I purchased a Soyo motherboard from Newegg.com on 8/30/04; Soyo promised 2 separate rebates on this purchase totaling $75, and I promptly completed and submitted the rebate applications along with the required proofs of purchase. 10 weeks later, since I still had not received the rebates, I emailed Soyo at [email protected] to determine the status of my rebate submissions.
I received a canned reply telling me to check the Web site www.verifyrebate.com, which I did. This Web site indicated that no information was available regarding my rebate submissions, so I emailed Soyo again.
This time, I received the following reply: "We would like to apologize for the delay. Your rebate has not been processed. Please keep checking www.verifyrebate.com to check on your status. Thank you for your patience."
Each time I checked the verifyrebate.com Web site, I was informed that there was no information available about my rebate submissions, so I again emailed Soyo, and this time, they did not respond.
Subsequently, I sent several emails to Soyo inquiring about the status of my rebate submissions, but they did not respond to any of these. I also made several phone calls to Soyo, and I was often put on hold indefinitely or disconnected. On one occasion, I was able to leave a voicemail for a Soyo representative named Jennifer, but she never returned my call. I was never able to talk with a live person regarding this issue.
Most recently, I sent a complaint to the Better Business Bureau, and Soyo responded to my complaint by indicating that my rebate submissions must have been lost in the mail and it's not Soyo's responsibility.
I concede that mail is sometimes lost, but in this instance, I mailed 2 rebate submissions in separate envelopes on separate days (one was mailed on 9/7 and one was mailed on 9/8) through my local Post Office. Furthermore, I have never had a problem with lost mail that I've sent through my local Post Office. Therefore, I find Soyo's contention that my rebate submissions must have been lost in the mail overwhelmingly doubtful and suspicious.
Glen
Deerfield, Illinois
U.S.A.
I purchased a Soyo motherboard from Newegg.com on 8/30/04; Soyo promised 2 separate rebates on this purchase totaling $75, and I promptly completed and submitted the rebate applications along with the required proofs of purchase. 10 weeks later, since I still had not received the rebates, I emailed Soyo at [email protected] to determine the status of my rebate submissions.
I received a canned reply telling me to check the Web site www.verifyrebate.com, which I did. This Web site indicated that no information was available regarding my rebate submissions, so I emailed Soyo again.
This time, I received the following reply: "We would like to apologize for the delay. Your rebate has not been processed. Please keep checking www.verifyrebate.com to check on your status. Thank you for your patience."
Each time I checked the verifyrebate.com Web site, I was informed that there was no information available about my rebate submissions, so I again emailed Soyo, and this time, they did not respond.
Subsequently, I sent several emails to Soyo inquiring about the status of my rebate submissions, but they did not respond to any of these. I also made several phone calls to Soyo, and I was often put on hold indefinitely or disconnected. On one occasion, I was able to leave a voicemail for a Soyo representative named Jennifer, but she never returned my call. I was never able to talk with a live person regarding this issue.
Most recently, I sent a complaint to the Better Business Bureau, and Soyo responded to my complaint by indicating that my rebate submissions must have been lost in the mail and it's not Soyo's responsibility.
I concede that mail is sometimes lost, but in this instance, I mailed 2 rebate submissions in separate envelopes on separate days (one was mailed on 9/7 and one was mailed on 9/8) through my local Post Office. Furthermore, I have never had a problem with lost mail that I've sent through my local Post Office. Therefore, I find Soyo's contention that my rebate submissions must have been lost in the mail overwhelmingly doubtful and suspicious.
Glen
Deerfield, Illinois
U.S.A.
