- Report: #1009772
Complaint Review: Special-T-Travel - Casselberry Florida
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Author Confirmed
Why?
Special-T-Travel
5050 S. Hwy 17-92, Suite 101 Casselberry, 32707 Florida, United States of America
Phone:
800-861-0854
Web:
Special-T-Travel.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Special-T-Travel Paints a pretty picture and sends you to ghettos! Casselberry, Florida
I booked my honemoon to Cancun with Special-T-Travel. The place they booked us, called the Aquamarina Hotel was a dump. It was old, smelly, the food was not great to say the least. It was called a resort. There is not much to do there at all. There is no refridgerator, microwave or coffee makers in the room.
The place is in the middle of a ghetto. When I asked where I could get a cup of coffee early the next morning, I was told I would have to wait until the cafe opened or walk across the street!! We moved out the next day to a real resort!
When I got home I tried to contact Special-T-Travel to get reimbursed for the days we didn't stay. I was told to fax a complaint to their compliance dept. I did. I was told someone would contact me. They haven't!!! It's been a month. Everytime I call, I am told to talk to Angie. I get put through to her voicemail, and NEVER get a response! Don't trust these people!! If you are using a travel agency, my recommendation is talk to someone local that you can see face -to-face!!
The place is in the middle of a ghetto. When I asked where I could get a cup of coffee early the next morning, I was told I would have to wait until the cafe opened or walk across the street!! We moved out the next day to a real resort!
When I got home I tried to contact Special-T-Travel to get reimbursed for the days we didn't stay. I was told to fax a complaint to their compliance dept. I did. I was told someone would contact me. They haven't!!! It's been a month. Everytime I call, I am told to talk to Angie. I get put through to her voicemail, and NEVER get a response! Don't trust these people!! If you are using a travel agency, my recommendation is talk to someone local that you can see face -to-face!!
