Report: #484920

Complaint Review: Specialized Loan Servicing LLC Or SLS - Highlands Ranch Colorado

0 Updates & Rebuttals

Reported By:

Sarah - Little Rock, Arkansas, USA

Submitted:

Updated:

Author Not Confirmed

Why?

Specialized Loan Servicing LLC Or SLS

8742 Lucent Blvd., 3rd Floor Highlands Ranch, 80129 Colorado, United States of America

Phone:

8003154757

Web:

N/A

Categories:

Mortgage Companies

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Specialized Loan Servicing LLC Or SLS Specialized Loan Servicing, LLC has deceptive practices, erroneous fees and not honoring what they tell me they are going to do. Austin, Arkansas

There is a gross problem with my account with Specialized Loan Servicing, LCC. I am being charged for fees I do not owe and I have been told by several different SLS employees that my monthly mortgage amount is different each time I call. Each individual gives me a different answer. I have contacted your office over thirty times in the last few months to only get the answer, we will have to call you back. I have only been contacted by two of your customer service agents, five times. And, each time, I have been told that they would have to call me back with an answer, to no prevail. I also get the runaround regarding my account and the fees, overpayments made by me, erroneous late charges, escrow amounts and the monthly mortgage amount due. I am requesting a full loan audit regarding my account. I have requested numerous times via telephone for these issues to be resolved and as of to date, I have not received anything in writing nor has my account reflected the corrections. I have attached all documentation that I have currently on my persons supporting my claim (my belongings are being shipped from Iraq) If you need anything else from me, I will need that in writing. I need for you to honor what you say regarding my monthly mortgage amount due which is $1195.92. I need you to give me my credit due back to me and reflect that in writing. I need my escrow breakdown to be in writing. Within weeks, my reinstatement amount was changed three times, going from $8,109.00 to over $16,000 for payments due from November 08-May 09. My attorney said there are problems with your numbers. You could not justify the amounts and agreed to the $11,658.65 and that would reinstate me fully; now you change your mind. (I paid it on time via cashiers check). I told you I had emails telling me not to pay anything on this account and I also hired an attorney when the previous loan servicer would not tell me what my mortgage payment due to me was after a month into them reviewing my file. But you said you had to charge me your legal fees for foreclosure and I never received anything saying you took over the loan. I did not know who you were until I received a foreclosure notice while I was in Iraq. I paid your fees and then some. Please honor your end of all agreements made by SLS.

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Complaint Review: Specialized Loan Servicing LLC Or SLS - Highlands Ranch Colorado

Specialized Loan Servicing LLC Or SLS Specialized Loan Servicing, LLC has deceptive practices, erroneous fees and not honoring what they tell me they are going to do. Austin, Arkansas

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