- Report: #1469292
Complaint Review: Spectrum - Hornell NY
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Spectrum
166 Main St Hornell, 14843 NY, United States
Phone:
1-855-243-8892
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Spectrum Spectrum, not only scams people, but they may just burn down your whole building with their negligence Hornell NY
This company is not only scamming people but they are outright putting people at risk for deadly fires. We have been trying to get this company to give us proper working internet for the entire 7 years that we have lived in this location. They just make up all kinds of excuses but never really fix the problem. They say that they will refund us for our troubles after they fix it but then they never fix it. After several times of techs coming out to our place and just blaming the problem on our devices, a bad router, etc. all kinds of different excuses, we finally made them send an advanced tech out here who looked in the actual electrical room and found the problem. He said that it was a very dangerous electrical problem and that it was RGE's responsibility to fix it. We called the electrical company who then said, No it is Spectrum who put this faulty wiring in there and they have to fix it. Of course, Spectrum said, no it's RGE, sending us in a ridiculous loop.
Then we had an actual electrician look at the issue and he said that Spectrum is notorious for scamming people this way. He said that they deliberately put the wiring in the wrong place so that people will just keep calling Spectrum and upping their internet speed which makes them more money. We, of course, had been doing this until we were sick of paying for 400 speed and getting only 40, if we had internet AT ALL. They just kept saying that their internet was just so darn fast that most people's devices can't handle it. So therefore, they were holding up their end of the bargain because the internet speed was coming into the building properly even though it was never actualy making it to the actual devices to allow them to run. This was the case with brand new xbox ones, smart tvs, very nice laptops that are 5g capable, etc etc and even our phones. All of these devices were working just fine at other people's houses but when we tried to use them here, where we were actually paying so much more for much faster internet, it didn't work at all. Now, today, the electrician just looked all of it over and said that the problem was even bigger and more dangerous than they even thought, possibly effecting the entire town. So we will see. Regardless, Spectrum has been the most crooked fraudulant scammers I have ever dealt with and they should be in jail. BUYER BEWARE, not only will you not get what you pay for, they might just burn down your whole building and possibly the whole town.
3 Updates & Rebuttals
Dylan
Hilton,New York,
United States
This is totally true. The same things happened to me.
#2Consumer Comment
Wed, December 12, 2018
Yeah this same thing happened to me and in a lot of buildings in our area. They do not put the propper grounding cable in and then they put it off on the electric company and the electric company puts it off on spectrum but no one wants to take the responsibility for fixing it. It is very unprofesional and negligent pratices at best.
I also noticed the other bizarre comments on here and it seems pretty obvious that those people work for spectrum because normal people would not just come on here and assume to know someone elses business and accuse them of lieing. No wonder they are trying to have spectrum run out of NY.
Stacey
Texas,United States
Now that is funny!!
#3Consumer Comment
Wed, December 12, 2018
I have Spectrum never had any problems with them installing "faulty wiring" or burning my house down. Maybe your BUILDING has bad wiring and your electrician friend needs to call Code Enforcement to have it looked at. YEAH Spectrum wants you dead so they can collect your life insurance. Good try! Seems you should try writing fiction novels!
Robert
Irvine,United States
Amazing what people try to believe
#4Consumer Comment
Tue, December 11, 2018
Your contention is that as standard business practice this company goes out, puts in faulty wiring that could cause damage to life and/or property. Then spend the next several years trying to "fix" it all to keep you as a customer. Where if this was true and it was discovered anyone involved in this could be held criminally liable if it did result in any sort of damage. Does this REALLY make sense to you? Do you really think that they pay any of their "installers" enough to take the risk of losing their freedom?
But you say..well I have an electrician that told me this. You yourself say that they should be in jail. So if you truly believe this then why don't you take REAL action. The first step is to go with your electrician to the local news media to report on the story. Then tell your electrician that you will be filing suit against them and will need them to testify. Now, while I am sure at this point your electrician will reverse course and come up with a "creative" excuse as to why they don't want to do that. But if any of their excuses involve money, their testimony will get quite a payday through the notariety.
By the way even at 40Mbs that is enough for most people to run HD Streaming on a couple of devices as well as online gaming and just basic Internet using. So perhaps there may be more to their claim that there are issues at your end are not that unfounded.
Oh and this is not to say you may not have a valid complaint, but with this conspiracy theory you came up with removes any sort of credibility your report may have had.
