- Report: #1164453
Complaint Review: Spirit Airlines inc. - Miramar Florida
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Author Not Confirmed
Why?
Spirit Airlines inc.
2800 Executive Way Miramar, 33025 Florida, USA
Phone:
+1 801 401 2220
Web:
https://www.spirit.com/StaticFareClubEnrollment.aspx
Categories:
Business Rating:
(0)
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Spirit Airlines inc. Spirit $9 fare club took $59.95 for half a days membership Miramar Florida
I registered for Spirit $9 fare club on Jul 20th 2013 when i Took a trip to Florida and they prompted to add myself to the $( fare club and save a bit of money. I did so thinking I am saving a bit of money. After a year they renewed my membership and charged me $59.95. I saw the charge in my Amex card and realized that I didn't want it. So I cancelled the membership. And tried to contact Spirit, but they dont make it easy to contact them for anything other than booking tickets.
I contacted Amex which was my card provider and they said as per Spirit Terms and Conditions I cannot dispute the transaction and I need to contact the merchant directly. I contacted them and all customer service reps was taught how to mention terms and conditions as the reason for taking my money. They kept saying over and over again about T&C's and thats the reason why they are taking my money. I had agreed over a year ago that they will charge me and that is non-refundable as per the T&C's. If I wanted to cancel I have to cancel at their site and when ever I cancel I will loose all benefits. I will not get the residual money or service until end of the term.
Since I Paid money of $59.95 I asked them to re-instate their membership. They flatly refused saying that is also not allowed as per T&C's of Spirit. I asked them why can't you prorate the charge for a days and refund but all the time they go back to Terms and Conditions. Its a tool for them to get my money and profit.
Corporate's like Spirit is one of the worst customer service organizations that I have seen. They dont care about customer, just their money and how to extract it.
