- Report: #1188361
Complaint Review: Sportsman's Guide - St Paul Minnesota
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Sportsman's Guide
411 Farwell Avenue St Paul, 55075 Minnesota, USA
Phone:
800-882-2962
Web:
www.sportsmansguide.com
Categories:
Business Rating:
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Sportsman's Guide Received used equipment when I was promised new! Gave worthless $10 coupon as compensation; CHEAT St Paul Minnesota
placed order for 2 items listed on the Sportsman's Guide website; 10 mm ammunition (50 rounds per box and new shoe stretchers. The 10 mm ammunition was changed from 50 round per box to 25. Order confirmation is attached
Teh company emailed that the ammunition was shipping with 25 rounds per box. I called and was told the internet was wrong due to a change in their datea base. No apologies. Take it or leave it
The shoe trees arrived and were old, used and beaten up. Called and was told the database was at fault. Told I could return them.
After much complainig, i received a $15 coupon good off of future purchases. The coupon can not be used with any discounts or specials! Sportsman's Guide often offers free shipping or other discounts. This makes the $15 coupon worthless.
Sportsman's Guide advetises products that they then do not deliver as advertised. Customers are told that they should understand when mistaked happen. It's not there fault!. In my case it was the "database's fault". As a customer, I would have expected a company to make good on their commitments. Sportsman's Guide does not
I had to take time making calls to Sportsman's Guide. I had to take my time to return the equipment I received that was different from what was promised. For my trouble , I received coupon that was not better than the discounts or free shipping that is normally offered.
I called the home office regarding this and was told that there was nothing they could do!! There is nothing they wanted to do. This company has no regard for customers. Customers are only vehicles to their botton line profit.
A quality company would stand behind the commitments that they made to customers.
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Expected delivery date for in-stock items is 3-7 Business Days |
Please note that if you ordered several items to be delivered to the same address, we may send them in separate boxes to give you the speediest service. This will not affect your shipping charges. To contact us via Postal Mail write to: |
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Thank you for your order. When you placed your order our computer showed the item was in stock. However, when we tried to process your order our warehouse bin was empty.
The following items are on back-order until the date shown:
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Description |
Quantity Ordered |
Quantity Available |
Quantity Backordered |
Notes |
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25RD 10MM AUTO 170 |
3 |
0 |
3 |
Backordered until 09/23/14 |
We will rush the merchandise out to you just as soon as it hits our dock. We apologize for the error and your disappointment , and we've attached a $5.00 coupon for you to use towards your next order .
If you have any further concerns, please call our Customer Service Department and any one of our representatives will be happy to help you. Thank you for your patience, understanding, and for shopping with us here at Sportsman's Guide.
Sincerely,
Customer Service
Coupon Offer
FOR YOUR CONVENIENCE! Print this coupon! Keep it! Use it!
The extra savings are good thru AUGUST 24, 2015, so don't wait too long.
To show our appreciation, please accept this $5.00 off Coupon Offer.
Please redeem this coupon on your next order at www.sportsmansguide.com
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Coupon Offer
FOR YOUR CONVENIENCE! Print this coupon! Keep it! Use it!
The extra savings are good thru August 25, 2015, so don't wait too long.
To show our appreciation, please accept this $15.00 off Coupon Offer.
Please redeem this coupon on your next order at www.sportsmansguide.com
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Use this Coupon to SAVE $15.00 on your next merchandise order!
Use in 3 ways:
- Online - Enter into the Coupon Code Box during Check-Out
- By mail - Mail in with your order
- By phone - Mention the code to our phone rep.
Visit our Website
If you wish to check the status of your order, or to make a return, click here:
http://www.sportsmansguide.com/customerservice/orderstatuslookup
Customer Service is open 7am to 7pm M-F CST at 1-800-888-5222
Customer Service Fax 651-552-5305
Sportsman's Guide
411 Farwell Avenue
South St. Paul, MN 55075-9876
Customer Service: 1-800-888-5222
Email: [email protected]
Click here to Unsubscribe from Promotional Emails
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Order Number: |
95283447 |
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Customer Number: |
18385554 |
Dear Robert Wilkins,
Thank you for your recent purchase from Sportsman's Guide on 08/22/2014.
As you may remember, we stand behind every item we sell 100%. We appreciate your business, and would also appreciate any feedback you might have regarding your experience with Sportsman's Guide.
If you have input you'd like to relate to us, simply reply to this e-mail, or click on the following link and enter your comments on our website.
Sportsman's Guide Feedback
Thanks Again,
Dan Delaney
Sr. Director of Customer Service
