- Report: #915763
Complaint Review: Spotmau Corporation - Houston Texas
Reported By:
Rick -
Syracuse, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spotmau Corporation
10685-B Hazelhurst Drive #2837 Houston, 77043 Texas, United States of America
Phone:
Web:
spotmau.com
Categories:
Business Rating:
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Spotmau Corporation Software disabled PC instead of fixing. Returned but refused because 'not known' address. Email harassment but no refund through paypal or credit card. Houston, Texas
I bought this Spotmau repair software, paying through paypal on my credit card, because I had a Windows XP problem. When I used the software it disabled my PC by installing Windows 7 partitions and boot master. I returned the software to the addressed used by the company on the website and their mail. I used tracking but it came back as 'not known' address. I have been trying to get a refund without luck. Spotmau denies the claim. Instead they want me to buy additional equipment (which wasn't part of the requirements). They also want me to wait for the next release (who knows when) because they will have the problem corrected, according to them. Meanwhile, I get harassing emails from the tech guys who refuse to help. I am turning them in for mail fraud.
1 Updates & Rebuttals
Teresa
United States of AmericaSpotmau Customer Service Responds
#2UPDATE Employee
Mon, February 18, 2013
Hi Rick,
Please accept my sincere apology for all the trouble you had to go through. We take great care to ensure that every case from customers is properly implemented.
Spotmau will not refuse to refund if there is no solution or alternative. Please try contact us (http://support.spotmau.com/index.php?submod=ticket&method=onlineform) and tell the situation, we will respond with refund or solution.
