- Report: #1113679
Complaint Review: Springleaf - Evansville Indiana
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Author Not Confirmed
Why?
Springleaf
P.O. Box 64 Evansville, 47701 Indiana, USA
Web:
springleaffinancial.com
Categories:
Business Rating:
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Springleaf WORST FINANCE COMPANY ON THE PLANET! Evansville Indiana
My wife opened a signature loan with HSBC in 2008 and everything went well over the course of the loan, until HSBC sold the loan to Springleaf Financial. The loan was sold in August of 2013, we received a letter that as of September 01, 2013 that Springleaf would be our "new" servicing company and DO NOT send any further payments to HSBC, OK no problem there until I received a new payment invoice in October where they had doubled the payment amount. Thinking this was an error, I sent in the agreed payment of $303.00 which we had with HSBC, that was a mistake! My November statement reflected the same and there was an additional $25.00 in late fee added, OK still thought it was a mistake sent in payment and then I received Decembers invoice where I now owed $631.00 payment with $75.00 in late fees. Feeling enough was enough we then called Springleaf where we were ambushed by their collections department who would not give us another number to call to work this out. This "b****" I spoke with was rude and obnoxious, I asked her to transfer me to a manger when I was told the manager would just tell me the same thing she had, I asked for the manager again, and she hung up on me. If their company is going to treat new customers in such a manner as I was, good luck getting any more business in the future. DO NOT use this company, if solicated, run, hang up and run, do not look back, just run!
3 Updates & Rebuttals
Springleaf Financial Services - Compliance
Evansville,Indiana,
Please Call Back And Ask for Manager of Compliance Services
#2UPDATE Employee
Tue, January 28, 2014
Steven,
Please call back and request to speak to the manager of Compliance Services at (800) 457-3741, ext. 5232.
Thank you,
Manager
Springleaf Compliance Services
Steven
Acworth,Georgia,
NO HELP AT ALL!
#3Author of original report
Tue, January 14, 2014
I responded to Springleaf's request to contact their compliant department, gentleman was helpful, until he sent me to customer service where I was confronted with another individual that I could not make to understand the process I was going through. This air head b***h started getting, "snippy" and giving attitude when I made the comment," what part of I did not have an address to send the 1st payment to, do you not understand." I again stand by my 1st complaint about this company and the manager, Casey, I spoke with handled me with professionalism and grace, but still no understanding from this company.
Springleaf Financial Services - Compliance
Evansville,Indiana,
Please Contact Us
#4UPDATE Employee
Tue, January 14, 2014
Springleaf Financial Services would like the opportunity to address your concerns. Please contact Springleaf Compliance Services at (800) 457-3741, ext. 5232 for assistance with this matter.
