Jeff
Coolidge,#2Consumer Comment
Mon, April 05, 2004
I also was a customer of Sprint PCS about the same time. I picked a phone, and plan that I figured would be more than I needed in minutes. After signing a 2 year contract, and paying for the phone, I was then told I would have to come back in a week to pick up my phone because the activations were backed up. Keep in mind this was NOT mentioned until after I had signed the contract and paid for the phone. Once I got the phone, I was impressed that it was charged and ready to go. I planned to use the phone for work, forwarding office calls to the cell. THAT DIDN'T WORK. As soon as I got 2 blocks off I-40 (The Sprint PCS Store is just off the freeway) I had NO signal. I drove around town, naver found a decent signal. 80% of the calls I was able to make and receive were dropped. I took the phone back to the PCS store after the weekend, and showed a copy of the coverage map to the people at the service department, and explained my problem. They told me that something was wrong with the phone, and it would have to be repaired. They took the phone. --2 weeks later-- The phone is replaced with a USED phone of similar value. Again, no signal, dropped calls, no internet, no Text Messaging, nothing. I again took the phone in. Again they kept the phone. Again it was replaced with yet another used phone, this time, the same model as the original phone I had purchased. Again, no signal, no internet, dropped calls, ect. About this time, I recieved a bill from Sprint PCS. They had placed me on the WRONG plan with the 2nd & 3rd phones, and I was WAY over the minutes of this new lower plan. The bill was for over $350.00. I went back to Sprint PCS, threw the phone over the service counter, and told them to cancel the service. I then went to Cellular One and explained the problem I had had with sprint. Cellular One set me up with a new phone, FREE, Unlimited N&W, Free Long Distance, and a 1 year contract. $59.99 a month plus tax. Next I new, Sprint had me in collections for this $350.00 bill + $175.00 Cancel Fee. I contacted Channel 7 and explained my problem. --1 month later-- Sprint contacted me by mail asking me to call their office to have this matter forgiven. I called their office, and they told me that they had decided ... "It's better to lose a customer on good terms, then to hold someone to a contract" and thay said they would forgive the ENTIRE bill. --1 year later-- I have moved to another state, and Cellular One is not available here. I decided to go whit AT&T for Cellular Service. Upon applying, AT&T required a $300.00 deposit on the phone because of "Unpaid cellular contract history". Checking into this further, I fount that Sprint PCS had placed a bad credit report of $657.25 on my credit report. I have not been able to resolve this with Sprint nor get it removed from my credit report. I have also been unable to get Sprint PCS to explain the charged total.
Sarah
Metairie,#3Consumer Comment
Wed, December 24, 2003
1 year ain't bad...At least the extended contract you were trapped into was only for a year! I apparently gave "implied consent" to extend for two years when I added PCS to PCS calling on my current plan. Be extremely careful anytime you do anything regarding your Sprint account, because apparently anything you do automatically gives implied consent to extend contracts!
Tom
Kansas City,#4UPDATE EX-employee responds
Thu, October 02, 2003
Jennifer, Try Filing your complaint with the FCC on their comsumer web site. That will get a real rise out of Sprint PCS. I have had good sucess with this option. Good Luck!