Vernon
Tulsa,#2Consumer Comment
Thu, March 02, 2006
Hey Trish!Perhaps if your lousy company did'nt RELY on people not reading their bills in order to deceive them (among other practices), there would not be so many complaints on this site to keep you this busy! Sprint has DESTROYED possibly the best cell phone company around (Nextel)through its merger and no amount of "reading the fine print in the contract" etc. will EVER change that. I will be the first to admit that it IS foolhardy not to read a bill or contract before you agree to it's terms (which is why I was'nt stupid enough to be obligated to a 2 year contract just to save $30.00 lousy dollars on a phone, thank you)you are implying that two wrongs make a right and that in itself is an outstanding display of sprints overall attitude towards it's own customers. Just because a giant corporation with high powered attorneys can legally screw the little guy with small contract print, so-called "verbal contracts" and omitting facts does'nt make it the right thing to do!I GREATLY look forward to replying to your "corporate jargon" rebuttal which is sure to come! Thomas; you probably waited too long but in the future you may want to consider familiarizing yourself with the procedures of your local small claims court, it could save you problems later on and is not complicated at all; in fact it can really put you on "even ground" when it comes to dealing with clowns who like to change the rules as sprint does. Also you can go to www.ftc.org to learn more. I would call them and they can tell you your rights as a consumer as well as how to effectively resolve the situation in your favor if possible. Good Luck!
Trish
Dunrea,#3UPDATE Employee
Mon, January 09, 2006
First of all, to change from an area wide to a nationwide obviously means it's a different plan with different minutes available. We did not make you switch so don't criticize the amount of minutes we have available to you. If contracts concern you, my first question when making any changes would be "does it require a contract". Don't wait until you want to cancel to find this out. If a store promises you something and then you phone customer service to find out that's not possible do not expect us to just magically make it possible, go back and talk to the store (they're the ones that gave you the info the begin with). We cannot change our policies because someone in a store gave you incorrect information, talk to their manager, all they can do is apologize. But regarless, it is very clearly stated that you have 14 days to return equipment and cancel without any etf anyway, so no, you're not stuck with anything you didn't want. If you have randon account accessories you did not ask for, call us. That's why we send out a bill, even though most people, for reasons I cannot even fathom, do not READ their bill. It's also clearly stated that you have 60 days to dispute all charges. I don't see what the problem is. All of this info is available through customer service, the website and on your bill. We also send out confirmation of all contracts so that you do know about it.