Xan
Dayton,#2UPDATE Employee
Wed, July 21, 2004
save for some rather ancient plans [where the first minute in a call is 'free'], all partial minutes are rounded up to the next whole minute. however, one minute does not turn into six. *however* i have seen a couple times where a call is started before offpeak and minutes are continued to be deducted _on that one continuous call_ into the offpeak time thats a pretty rare case, but it has happened. as for the comment made on the 35 dollar replacement: thats with the equipment replace program (erp) which is basically insurance against a lost, stolen, or damaged phone. not "i'm bored with this phone, i want a better one". there are phone upgrade options for existing customers, though, if your account has been in good standing.
Marie
Sebring,#3REBUTTAL Individual responds
Sun, July 11, 2004
I've been with sprint for about 1 yr. and what I didn't understand is that when you need to replace a phone due to unhappiness they will replace the phone, but you have to pay the $35.00 ( which I don't mind) but I have to get the same phone again, now if I want a different phone and are willing to pay the difference guess what Not you have to pay the full price of the phone. I guess they don't know how to please the customer hmmm.
Thomas
New Castle,#4Consumer Suggestion
Fri, July 09, 2004
The problem was a coding error by Sprint that had off-peak voice effective at 7PM, but web browser usage was erroneously on-peak until 9PM. As you know there can be a six plus hour delay in reporting of available minutes. A line by line audit of the monthly call detail is a good idea for all mobile users.
Keisha
Monroe,#5UPDATE Employee
Thu, July 08, 2004
I dont belive what you say. I am an employee of spcs and this one of the #1 complaint I hear from consumers. Please request a detail copy of your statment so that you can see your incoming and outgoing calls. You can compare this statment to your acutally calls and see that it is acurate. I also have a spcs phone and I have not deteteted any errors.