#20
Thu, August 09, 2001
#30
Mon, August 06, 2001
This email is a rebuttal to RipOff #5987.
It was sent by Chris at [email protected].
Sprint Telehone Incorrect Billing ripoff , Watch Your Bill Closely (#5987)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Chris
Their relationship to the company: Consumer Suggestion
Rebuttal:
The same thing happened to me with Sprint. I was browsing the listings and thought this was hilarious because it sounded so similar.
I went to college (in Missouri), and I changed my address in May to my new address since I was graduating. My "final" bill arrived at my new address, and it was the normal 20-something dollars, so I paid it. Well, weeks went by and then I started getting overdue notices...they arrived on yellow paper, then orange, and then orange-red!! Each was for increasing
amounts -- $85, $160, $220!
The thing was - they were actually from an independent collection agency working on behalf of Sprint. When I called the agency, the little trailer-trash lady that answered wouldn't even give me her address...she wanted my checking account number! Get this - she wouldn't even take a credit card (not that I was going to give it to her - I just couldn't believe she had to have a bank account number)! What a load of bull. I
called Sprint up and told them to rectify my account. Finally, the third person I talked to (after the third overdue notice) said that I actually had a refund coming after a little yelling and swearing. Sounds like he was trained to get me frustrated and hang up, thus allowing them to continue selling falsely-overdue accounts to a 3rd party agency.
My suggestion is to call Sprint and have your bills and cancelled checks in front of you. Tell them you will call the attorney general's office if you get another overdue notice and you want it cleared NOW. Call the hick little collection agency and tell them the same thing, and you had better not see another one of their orange little pieces of paper in your mailbox
again. It worked for me.
Good luck!