- Report: #113529
Complaint Review: Sprint - London Kentucky
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Sprint
P O Box 7086 London, 40742 Kentucky, U.S.A.
Phone:
888-723-8010
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Sprint - Sprint DSL Ripoff misrepresentation of charges and rebates London Kentucky
I have had Sprint telephone service for many years and recently (in June) decided to use them for their DSL service because of the great promotion they had going.
When I called regarding some charges on my bill, they told me that since I had Sprint Solutions, I could sign up for Sprint DSL for only 24.99 a month for the first year, and after that, I could drop them if I wanted to, and there would only be a 60.00 set up fee. However, the CSR told me that there was a 60.00 rebate for signing up! So, I did that. However, ever since then, I have been charged 39.99 a month for the service, which is full price.
Upon calling, they said that there was never any such offer extended. I also never received my rebate, even after visiting the rebate website, entering my info, and getting an "invalid" error message. I called two months ago and they apologized, saying that they would send out my rebate ASAP. Never received it.
I emailed them today and they said that they can't find my record! I'm still paying the full price (even though they offered a promotional price for 1 year) and Im locked into a contract. I have already found one other person at my job in the exact same situation. I know there are others! Speak up against this scam!
Kristy
Jacksonville, North Carolina
U.S.A.
When I called regarding some charges on my bill, they told me that since I had Sprint Solutions, I could sign up for Sprint DSL for only 24.99 a month for the first year, and after that, I could drop them if I wanted to, and there would only be a 60.00 set up fee. However, the CSR told me that there was a 60.00 rebate for signing up! So, I did that. However, ever since then, I have been charged 39.99 a month for the service, which is full price.
Upon calling, they said that there was never any such offer extended. I also never received my rebate, even after visiting the rebate website, entering my info, and getting an "invalid" error message. I called two months ago and they apologized, saying that they would send out my rebate ASAP. Never received it.
I emailed them today and they said that they can't find my record! I'm still paying the full price (even though they offered a promotional price for 1 year) and Im locked into a contract. I have already found one other person at my job in the exact same situation. I know there are others! Speak up against this scam!
Kristy
Jacksonville, North Carolina
U.S.A.
1 Updates & Rebuttals
Kristy
Jacksonville,North Carolina,
U.S.A.
Email from Sprint Customer Service
#2Author of original report
Wed, October 20, 2004
While at work today, I have been battling with Sprint over email. The end result? "............Thank you for your inquiry regarding your Sprint DSL rebate. Unfortunately, we do not have a record for you in our promotion system. We have forwarded your information to the correct department for research. Please note that it can take up to 3 weeks after this request for us to process your rebate. After that, you should receive your check within 8-10 weeks. We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [DELETED]. We are always happy to help...." I have informed them that I will seek further action. I have yet to hear a response from that.
