- Report: #1351399
Complaint Review: Sprint - Nationwide
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Author Confirmed
Why?
Sprint
Nationwide, USA
Phone:
18882114727
Web:
Sprint.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sprint, Sprint store Sprint stores are continually scamming sprint customers. They give customers entering their stores gifts, saying they're free and offering them an updated cellular plan that will give them unlimited calls text and data for no extra charge. but when the bill comes will find that the charges are not free and the new data plans are extremely more expensive. Gresham Oregon
I've visited a sprint store to purchase a Needed accessory for my phone. The salesman was very polite and while looking at my account stated, " I see you have been a customer for over 10 years, I would like to offer you a free gift as a thank you and up your plan to include unlimited talk text and data at no additional charge." Unfortunately when my sprint bill came, I was being charged $79 for the free gift, and I also had huge over the limit charges for data . My monthly bill, that I have tried hard to keep at $120 a month was now over 200 and rising.
Customer service will not do anything about this because they say it is the responsibility of the store to clear this up and I would have to return there. On December 16, 2015, I paid $135 towards my bill, because I could not afford to pay the whole thing and I was out of town and could not work it out with Store . Then on Christmas Eve December 24, 2015, they shut off my husbands phone. I was very angry with them, because I was out of town and my husband was at home. They refused to turn my husbands phone back on until the situation could be resolved, so I told them to just shut off my account. ( this had not been the first problem I had had with Sprint ) No they send me a closing Bill and say I owe them $462.49
