Cory
San Antonio,#2Consumer Suggestion
Tue, March 15, 2005
Go back to the location where the phone was purchased and the contract was signed. With all the paperwork and supporting documents and request to speak with the store manager. If that person isn't there find out when they will be. Don't deal with any minions. Demand the matter be taken care of then and there or legal action will be taken. A store credit of $150 was issued to me on the spot. I didn't get a $150 rebate check but $150 applied to my account which was about as good. I got to that point after FOUR months. My rebate forms were lost(go back to the store and get new ones, I'd made copies myself), my rebate was turned down, my two year contract wasn't filled out properly, my phone didn't qualify for a rebate, the check's in the mail, the check was lost, the new check will be here, in your hands in two weeks, they never issued a check, I'll have the manager call you. FOUR months of stalling and lies and fraud. Went back to the store and spoke with the "real" manager who issue the credit under threat of legal action, on the spot.