Robert
Staunton,#2Consumer Comment
Wed, November 12, 2003
We purchased a mattress cover from Mattress King -- with the Stainsafe guarantee. If you read the fine print there is a lot of 'wiggle room' for this company to deny a claim. In the event of a claim of this type, it will be very difficult for you to get beyond a 'he said, she said' type of discussion should the company decide to challenge your claim, so I would have to view these warranty plans with a bit of skepticism. 'Larry,' our salesman at Mattress King, waxed eloquent about how Stainsafe had replaced a whole bed once after some spilled cranberry juice or something. They first tell you how to destain the product if it is possible and then are supposed to replace the mattress if it cannot be cleaned. Rest assured that since you need to have all your sales slips and documentation of purchase on hand to make a claim, many possible claims will simply not be made. Thus the 'warranty' is sold with the knowledge that the percentage of people who buy who will actually succeed in making a claim is... er... slim, to put it nicely.