C
Beckley,#2Consumer Suggestion
Mon, February 14, 2005
I too have had my share of problems with Stainsafe. I have had to go thru alot, but I have managed to get furniture replaced when necessary. First when you call get the name of the person you are speaking with. ALWAYS tell the rep that the stain occured the same day or within 5 days. Never tell them more than 5 days they will deny the claim for failure to report in a timely manner. Second always give them the type of stain if you are unsure, guess (just don't let on you don't know). Third when they send someone to clean or look at your furniture always cover up other pieces that where purchased at the same time. For instance if you purchased a sofa and loveseat and only one cushion has a stain, cover up everything else but that cushion. When stainsafe sends a technician out they have a form they fill out. This form clearly asks for the condition of your furniture. If the technician says its in poor condition, dingy or a little dirty, then stainsafe will use that info to deny your claim. So only let the technician see what they are there for. Also before that tech leaves get a copy of the form, this is the form that stainsafe uses to determine if a claim will be denied. Know what is on this form and let Stainsafe know that you have a copy. This way they cant lie to you about the technicians report Last always let the store you purchased from know if you have a problem with Stainsafe. I know my store always gets involved and helps when Stainsafe tries to get over. When the store is involved it becomes about the store's account and not you. Stainsafe doesn't care about us, but they do care about losing large corporate accounts,so get the store involved. If a store threatens to pull the product because customers are unhappy they'll listen.