- Report: #79866
Complaint Review: StainSafe - Palm Beach Gardens Florida
-
Author Not Confirmed
Why?
StainSafe
54 Hiatt Dr Palm Beach Gardens, 33418 Florida, U.S.A.
Phone:
800-521-0555
Web:
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StainSafe deceptive, non-responsive, fraudulent business! Ripoff! Palm Beach Gardens, Florida
I purchased two leather chairs and an accent table from a Flexsteel store in Vernon Hills, Illinois. I paid $229 for the protection plan. The only thing I was given was a brochure for the protection plan.
When my accent table was damaged by spilled water, I pulled out my receipt and brochure only to find that there was no phone number on the brochure and no obvious name for the protection company.
I tried calling the retail store, only to find they'd gone out of business. I tried contacting Flexsteel, but you can't find a phone number for their corporate office on their website. I screwed around with e-mail to their customer service people for about a month and got nowhere.
I finally found the name of the CEO on Flexsteel's website and sent him an e-mail asking if he could find someone to help. The next day I received a call from someone at Flexsteel (I guess the CEO didn't appreciate getting e-mails from commoners). In any event, I wasn't home and tried calling the guy 3 times over the next month and recieved no returned calls. I finally zero'd out when I got his voice mail and asked to speak to a real human. This guy asked me to fax the brochure to him. He recognized that it was a StainSafe brochure and gave me their number.
I have repeatedly called these people and faxed information and have received the same response as I see many others have. I didn't file within 5 days of when the accident occured. Maybe if they'd included their number on their brochure, I wouldn't have had to jump through hoops.
I am now being told they will respond in writing in 30 days. So I have to get my claim in 5 days, but they have 30 days to respond. This is avoidance! I paid for this service and want them to make good on their promise. When I asked to speak with a supervisor, I was told their phones don't transfer. YOU'VE GOT TO BE KIDDING! Do they think people are complete idiots?
I will continue calling and sending e-mails until this is resolved and would appreciate any help anyone else has to offer on how to resolve this.
Stacy
Illinois, Illinois
U.S.A.
When my accent table was damaged by spilled water, I pulled out my receipt and brochure only to find that there was no phone number on the brochure and no obvious name for the protection company.
I tried calling the retail store, only to find they'd gone out of business. I tried contacting Flexsteel, but you can't find a phone number for their corporate office on their website. I screwed around with e-mail to their customer service people for about a month and got nowhere.
I finally found the name of the CEO on Flexsteel's website and sent him an e-mail asking if he could find someone to help. The next day I received a call from someone at Flexsteel (I guess the CEO didn't appreciate getting e-mails from commoners). In any event, I wasn't home and tried calling the guy 3 times over the next month and recieved no returned calls. I finally zero'd out when I got his voice mail and asked to speak to a real human. This guy asked me to fax the brochure to him. He recognized that it was a StainSafe brochure and gave me their number.
I have repeatedly called these people and faxed information and have received the same response as I see many others have. I didn't file within 5 days of when the accident occured. Maybe if they'd included their number on their brochure, I wouldn't have had to jump through hoops.
I am now being told they will respond in writing in 30 days. So I have to get my claim in 5 days, but they have 30 days to respond. This is avoidance! I paid for this service and want them to make good on their promise. When I asked to speak with a supervisor, I was told their phones don't transfer. YOU'VE GOT TO BE KIDDING! Do they think people are complete idiots?
I will continue calling and sending e-mails until this is resolved and would appreciate any help anyone else has to offer on how to resolve this.
Stacy
Illinois, Illinois
U.S.A.
2 Updates & Rebuttals
Philip
West Palm Beach,Florida,
U.S.A.
call Doug Wright Vice President Of Customer Service Here Is His Cell Phone Number
#2UPDATE Employee
Fri, February 13, 2004
Call Mr Doug Wright Here Is his Personal Cell Phone Number If You are not able to reach Him at work Maybe try his cell. 561-324-2040 doug wright vice president customer service...Yes it is true there brochure says one thing and there warranty card tells a whole different story. The brochure paints a pretty picture and then the warranty says everything different. Maybe Doug may be able to help you with this issue.
Jeremy
Dover,Delaware,
U.S.A.
maybe this info can help ..grab an officers phone number
#3Consumer Suggestion
Tue, February 10, 2004
Here is the info listed for stainsafe with the secretary of State in Florida. Maybe grab an officers phone number...I'm sure they would appreciate knowing how you feel about thier company :) MAILING ADDRESS 354 HIATT DR PALM BEACH GARDENS FL 33418 US Changed 05/21/1998 Document Number M16403 FEI Number 581629128 Date Filed 06/07/1985 State FL Status ACTIVE Effective Date NONE Last Event MERGER Event Date Filed 11/30/1999 Event Effective Date NONE --------------------------- Registered Agent Name & Address ELLISON, STEVEN ESQ 400 AUSTRALIAN AVE. S. WEST PALM BEACH FL 33401 Name Changed: 05/17/2001 Address Changed: 05/17/2001 ------------------------- Officer/Director Detail Name & Address Title FRIEDMAN, STEVEN 24 BERMUDA LAKE DRIVE PALM BEACH GARDENS FL 33418 S S AYRE, ROBERT 46 SOMERSET TER. PALM BEACH GDNS FL 33418 P FRIEDMAN, IRVING S 101 BANYAN ISLES DR. PALM BEACH GDNS FL 33418 T
