Ken
Greeley,#2Consumer Comment
Sat, October 29, 2011
"So, fast forward to July 2011. I re-activate my membership with stamps.com, against my own advice. I came into a situation where I had no access to mail some important documents and I decided to go with stamps.com again."
"I paid for my month of service and then after whirlwind of events taking place I forgot all about cancelling my account. I am back and operative after about 2 months when I realize stamps.com has taken 31.98 from my debit card. I find in my e-mail several notifications that they hadn't been able to get payment for me for the last 2 months (I had no money on there). So - here they have not been able to collect any money from me at all for two months - yet they are continuing to rack up charges.."
"I tell her I realize I should have cancelled but I didn't and the matter of fact is I haven't used the service, logged in, gotten nothing so I would still like my money back."
Are you for real? People like you are why there's such a high turnover of employees in customer service.
BTW, I DON'T work for Stamps.com.
"why it doesn't say that if I don't cancel my account they can continue to charge me if I don't use the service."
What amount of time that you DON'T use your account should be used to automatically cancel your account? 1 week? 2 weeks? 2 months?
Would they be able to forsee when all their users aren't "using the service" when it's appropriate for each individual and situation to cancel the account? I forsee a lot of very unhappy cancelled without notice customers...pretty stupid, eh?
Get your "whirlwind" life under control and take personal responsibility. YOU brought all this on YOURSELF.