Stopwhinning
Florence,#2Consumer Comment
Sat, December 29, 2012
Obviously your computer is defective, you didn't state if you bought a warranty with the computer. Is Staples repairing the system for free for you? Just because you bought it there doesn't mean you get free life time repairs.
It really doesn't matter how much you paid for it. Also if you paid $2400 for a laptop and you can't simply uninstall HP software yourself then I would contact HP as well.
Laptops are very specific and have a very specific set of drivers its very difficult to simply install windows as a vanilla option its unlikely that anyone would offer this service as the system likely would not function without HP's image.
My Advise first would be to thank the store if you didn't buy a warranty second would be to call HP and exchange the laptop as it seems obviously defective. If you did buy a warranty call warranty support and request an exchange.