- Report: #351397
Complaint Review: Stardock - Plymouth Michigan
-
Author Confirmed
Why?
Stardock
15090 Beck Rd, Suite 300 Plymouth, 48170 Michigan, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stardock They don't deliver as promised Plymouth Michigan
I paid $39.95 for digital access to Sins of a Solar Empire and received an e-mail message containing a download for their installation software, a patch for the game, and then a convoluted, non-working procedure for accessing a site for the game's download.
After spending two hours pouring over their 'procedure' and trying to get it to work, I gave up and sent a scathing e-mail demanding a refund. I contacted their sales department the following day during their lame operating hours of 9:00 to 4:00 (while normal people work for a living), and they offered only a 75% refund.
How is that fair? I paid them the full amount without the desired outcome. They did not meet their end of the deal. They offered technical support, but I simply wanted a refund and wanted to part ways and to forget about the whole thing. I didn't pay for technical support. I didn't pay for their FAQ page. I didn't pay for their spam software which must be loaded in order to receive the digital download. I didn't pay for their Knowledgebase Forum access. I paid for a game, which I did not receive.
After explaining this to the woman, she still only offered technical support or 75% refund which I then told her to screw herself, but in a more profane manner and told her I want all of my money back. She then hung up; they don't return e-mail messages, they won't answer their phone, and they took my money and will not return it. That's stealing.
I have canceled my bank card over this because if they're going to act in a childish manner and won't refund my money, I simply can't trust this operation. I have also reported them to the FTC.
James
Clayton, Ohio
U.S.A.
After spending two hours pouring over their 'procedure' and trying to get it to work, I gave up and sent a scathing e-mail demanding a refund. I contacted their sales department the following day during their lame operating hours of 9:00 to 4:00 (while normal people work for a living), and they offered only a 75% refund.
How is that fair? I paid them the full amount without the desired outcome. They did not meet their end of the deal. They offered technical support, but I simply wanted a refund and wanted to part ways and to forget about the whole thing. I didn't pay for technical support. I didn't pay for their FAQ page. I didn't pay for their spam software which must be loaded in order to receive the digital download. I didn't pay for their Knowledgebase Forum access. I paid for a game, which I did not receive.
After explaining this to the woman, she still only offered technical support or 75% refund which I then told her to screw herself, but in a more profane manner and told her I want all of my money back. She then hung up; they don't return e-mail messages, they won't answer their phone, and they took my money and will not return it. That's stealing.
I have canceled my bank card over this because if they're going to act in a childish manner and won't refund my money, I simply can't trust this operation. I have also reported them to the FTC.
James
Clayton, Ohio
U.S.A.
4 Updates & Rebuttals
James
Clayton,Ohio,
U.S.A.
Still have yet to receive a refund...
#2Author of original report
Fri, September 12, 2008
Their policy, after taking my money, is for me to now contact my bank and have my bank file a claim with their company in order for me to receive a refund. So, I must use MORE of my personal time to contact my bank and use their procedure for recovering the cost of my purchase from Stardock when Stardock clearly owes me a refund for not providing due and dilligent service? Do you wonder why I became profane with your 'sales' person? Here's a hint; your shameless arrogance in assuming I am going to jump through hoops to recover less than what I make per hour over your company's laziness.
Stardock Sales Team
Plymouth,Michigan,
U.S.A.
Stardock does not tolerate profanity
#3UPDATE Employee
Mon, August 11, 2008
We will no longer assist this customer because he swore at one of our employees over the phone, first saying that he was "p***ed off", then saying, "go f*** yourself" after being warned that the conversation would end if he swore again. Our employees will not be berated over the phone or via email. Had the customer not used such profane language, an acceptable resolution for both parties would have been reached. The customer can receive a full refund of his purchase by filing a dispute with his credit card company. Furthermore, we do not sell any of our customers' information to anyone. The increase in spam he refers to is purely coincidental or untrue.
James
Clayton,Ohio,
U.S.A.
Noticed New Spam after Stardock Registration
#4Author of original report
Thu, July 24, 2008
After registering my e-mail address with Stardock, I noticed a SIGNIFICANT increase in spam e-mail. Coincidence? I think not. Buyer, BEWARE.
James
Clayton,Ohio,
U.S.A.
...
#5Author of original report
Tue, July 15, 2008
A support representative did contact me today via e-mail (7/15/08), but I simply told him I am no longer interested in Stardock products. As far as I am concerned, there is no resolution with this company except for them to give me my 100% refund and let this subject drop.
