Complaint Review: steele-management.com - Toronto Ontario

The person who wrote this report, I believe is a client the agency released.  I can assure you Steele Management is not a scam.  If you read carefully the client demonstrates a complete lack of knowedge of the industry.  I will only point out a few contridictions.  Actors do need professional head shots and professional training.  The only exception is if you are an infant, or under the age of four. 

We do not guarentee any kind of work.  An agent provides an audition.  The talent determines the outcome by their performance.  Extras do not require any professional photos or acting lessons, nor do we advise our extras to attain them.  It is standard that extra agencies charge a registration fee, take a small commission 10%-15% and book the extras directly.  Steele Management offers a refund policy on its registration.  The stipulation is that a year from the date the client signs on,  must pass without a placement as an extra.

My company has always been called Steele Management there has been no name change further more to clarify what we do: we manage talent and develop them into professional performers.

The Better Business Bereau (BBB) did an investigation on this matter, that is why I took some time to rebutt this complaint.  I wanted to share factual accurate information to clear my companys name.  I will include my corrospondance word for word unfortunately I was not able to copy and paste original documents,  but I will happily forward the originals to anyone who wishes to read them.

Fiona Dunbar <[email protected]>

to me

Hello Andrew,

We have updated our files based on the information you provided today.

We were repotring the complaint as you did not respond to the consumers rebuttal.  She advised our office that you were not replying to her and only did so after the BBB complaint was filed.  We take both sides into concideration with every dispute.

Now that we see you were operating within your contractural obligations, we have closed the file.

Thank you for contacting your BBB,

Fiona Dunbar

Manager, Dispute Resolution & Information Services

Better Business Bereau Serving Mid-Western & Central Ontario, Inc

Office:519-579-3080

Fax:519-570-0072

Email:[email protected],org

BBB Complaint Case#1282086 (ref#32-1297365-1282086-26-8100)

Consumer: ******

Thank you for your cooperation in responding to the above consumer's complaint.  Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved.  Your company has made good faith effort in an attempt to resolve this issue, therefore we are closing the case at this time.

Your BBB develops and maintains Reliability Reports on companies in our service area.  This information is available to the public and is frequentyy used by potential customers.  Your level of cooperation in resolving to this complaint becomes a part of your file with BBB

Sincerly,

Fiona Dunbar

Manager, Dispute Resolution & Information Services

BBB Complaint Department

[email protected]

I hope this puts to rest any questions of my intentions,  reputation,  or integrity.  I invite anyone with question reagrding this matter to contact the agency and I will happily answer them.