- Report: #72942
Complaint Review: Straight2you - Port Washington New York
-
Author Not Confirmed
Why?
Straight2you
31 Marwood Road North, Suite D Port Washington, 11050 New York, U.S.A.
Phone:
516-767-6300
Web:
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[email protected] Straight2You Ripoff Port Washington New York
*Consumer Comment: STOP CHARGING ME!
*Consumer Comment: STOP CHARGING ME!
*Consumer Comment: STOP CHARGING ME!
*Consumer Suggestion: File with the NY Ag's Office
*Consumer Suggestion: File with the NY Ag's Office
*Consumer Suggestion: File with the NY Ag's Office
*Consumer Suggestion: File with the NY Ag's Office
I signed up for straight2you's ISDN internet service in July 2003. The rate was $29.00 a month plus a 1 time $20.00 setup fee.
In July I was charged $49.95, yeah that was close I guess, I wasn't going to complain about a buck and change. But on 8/31 I was charged $49.95 again, on 9/08 I was charged $69.95, 9/28 10/02 and 10/14 I was charged $49.95 again.
They won't help you if you call over the phone with billing issues, you can only tell them through email, which I have tried without any response. I emailed them the first time in October and other than a system generated reply I haven't gotten a response from them. So I contacted my credit card company and got some of the charges reversed. My credit card company informed me that I have 2 additional $49.95 charges in November but under a different companies name. I never use this card except for this monthly billing so there is no way another company is getting my info unless it came from straight2you. Don't give these guys your financial information and unless you have a lot of time and money to waste don't use their services. It's too bad because their internet service is reliable and pretty fast unfortunately you get a lot of pop-ups and you get disconnected regularly when you're gaming.
I'm not ready yet to say they are a bunch of thieves or liars yet but it's sure looking that way at this stage.
Don
Snohomish, Washington
U.S.A.
In July I was charged $49.95, yeah that was close I guess, I wasn't going to complain about a buck and change. But on 8/31 I was charged $49.95 again, on 9/08 I was charged $69.95, 9/28 10/02 and 10/14 I was charged $49.95 again.
They won't help you if you call over the phone with billing issues, you can only tell them through email, which I have tried without any response. I emailed them the first time in October and other than a system generated reply I haven't gotten a response from them. So I contacted my credit card company and got some of the charges reversed. My credit card company informed me that I have 2 additional $49.95 charges in November but under a different companies name. I never use this card except for this monthly billing so there is no way another company is getting my info unless it came from straight2you. Don't give these guys your financial information and unless you have a lot of time and money to waste don't use their services. It's too bad because their internet service is reliable and pretty fast unfortunately you get a lot of pop-ups and you get disconnected regularly when you're gaming.
I'm not ready yet to say they are a bunch of thieves or liars yet but it's sure looking that way at this stage.
Don
Snohomish, Washington
U.S.A.
7 Updates & Rebuttals
David
Longmont,Colorado,
U.S.A.
File with the NY Ag's Office
#2Consumer Suggestion
Tue, August 17, 2004
File with the NY Atty Generals office immediately. Most of us already have and they look for pattern's of behavior.
David
Longmont,Colorado,
U.S.A.
File with the NY Ag's Office
#3Consumer Suggestion
Tue, August 17, 2004
File with the NY Atty Generals office immediately. Most of us already have and they look for pattern's of behavior.
David
Longmont,Colorado,
U.S.A.
File with the NY Ag's Office
#4Consumer Suggestion
Tue, August 17, 2004
File with the NY Atty Generals office immediately. Most of us already have and they look for pattern's of behavior.
David
Longmont,Colorado,
U.S.A.
File with the NY Ag's Office
#5Consumer Suggestion
Tue, August 17, 2004
File with the NY Atty Generals office immediately. Most of us already have and they look for pattern's of behavior.
JOSEPH
CAMPBELLSBURG,Kentucky,
U.S.A.
STOP CHARGING ME!
#6Consumer Comment
Sat, August 14, 2004
I had the sevice in May 04, then switched to another. They stopped billing me for a month then i have been billed the 1st of every month since how do i get this money back.
JOSEPH
CAMPBELLSBURG,Kentucky,
U.S.A.
STOP CHARGING ME!
#7Consumer Comment
Sat, August 14, 2004
I had the sevice in May 04, then switched to another. They stopped billing me for a month then i have been billed the 1st of every month since how do i get this money back.
JOSEPH
CAMPBELLSBURG,Kentucky,
U.S.A.
STOP CHARGING ME!
#8Consumer Comment
Sat, August 14, 2004
I had the sevice in May 04, then switched to another. They stopped billing me for a month then i have been billed the 1st of every month since how do i get this money back.
