- Report: #319671
Complaint Review: Striaex - Vancouver British Columbia
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Author Confirmed
Why?
Striaex
striaex.com Vancouver, V6B 3T2 British Columbia, Canada
Phone:
866-687-4188
Web:
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Striaex charges your debit/credit card without any orders being shipped Vancouver British Columbia
They claim that you can order free samples with only shipping charges of $2.95. Then they claim after 30 days of trying their product you can return it if you choose and no charges will be put on your card. It took nearly 3 weeks to arrive in the mail, and 2 days later I received an email that my card was being charged $94.99.
Their phone number is just a recording that for all communications you must use their web site. I wrote 3 times that I just got the product and would like to return it w/out charge. They said that the 30 days begins when you place the order, even if it takes 25 days to arrive!!
Further communications have resulted in no reply, I told my bank about it and I had to fill out a form but there's nothing they can do about the initial charge of $94.99.
I wrote to Striaex to cancel any membership but never got a reply.
Also, they never state that the free sample is only for 30 days and then you're automatically charged. I should have just sent a money order for the initial shipping charge, but they said I wouldn't have received the product free sample that way, you must use a debit or credit card.
It's obvious this company is a ripoff, stupidly I didn't research it well enough before requesting the free sample. But I want to warn others about this fraudulent company selling plain lotion and claiming it reduces scars....it obviously does not.
Mas
Boynton Beach, Florida
U.S.A.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.
Their phone number is just a recording that for all communications you must use their web site. I wrote 3 times that I just got the product and would like to return it w/out charge. They said that the 30 days begins when you place the order, even if it takes 25 days to arrive!!
Further communications have resulted in no reply, I told my bank about it and I had to fill out a form but there's nothing they can do about the initial charge of $94.99.
I wrote to Striaex to cancel any membership but never got a reply.
Also, they never state that the free sample is only for 30 days and then you're automatically charged. I should have just sent a money order for the initial shipping charge, but they said I wouldn't have received the product free sample that way, you must use a debit or credit card.
It's obvious this company is a ripoff, stupidly I didn't research it well enough before requesting the free sample. But I want to warn others about this fraudulent company selling plain lotion and claiming it reduces scars....it obviously does not.
Mas
Boynton Beach, Florida
U.S.A.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.
