- Report: #1401766
Complaint Review: Stripe Inc - Internet
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Author Confirmed
Why?
Stripe Inc
Internet, USA
Web:
www.stripe.com
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Business Rating:
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Stripe, Inc locked account no phone support San Mateo CA Internet
I can't seem to get their support staff to get back to me. I do have a Stripe account. Several days ago I got an email saying there were security issues and my account is locked. I was told to reply with times to call me. I did. Their staff called me on a different day and time. I do not answer numbers I don't recognize due to the nature of my business (psychotherapist).
I need to get access to the money that is in my account. I do not appreciate that they do not have real phone support. I can't call them. I have left messages on their VM (when I returned the one call I did get, it goes straight to VM), their sales link (on stripe.com) and via email. They take several days to reply and the fact that I can't call them does not work for my business. I need the money I have collected but they have locked my account.
