- Report: #1431679
Complaint Review: Stripe - San Francisco California
Reported By:
Alex -
Guildford, England, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stripe
185 Berry St #550, San Francisco, CA 94107, USA San Francisco, 94107 California, United States
Web:
https://stripe.com/gb
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stripe They held £10,000 GBP from my brand new start up business with no reason given. San Francisco California
I own a business in the United Kindgodm which I satred from scratch. My website host recommended that IU use Stripe as my payment processor for online transactions. I was suprised at how easy it was to set up an account with them as unlike other payment processors, they did not ask for alot of information which I thought was a little odd. Howwver I thought nothing of it at the time and thought that they must do it differently to other payment gateways out there. I sell high value products and will never send any products until I have recieved cleared payment.
This is partly because 40% of my stock I will get in to order in order to prevent myself from spending £1000s of pounds on stock I may not shift. First payment came through fine for £370. I recieved the funds into my bank account and I ordered the products in and sent them out to the customer. I reciueved an email from Stripe 2 days after I dispatched the prder telling me that the customer was disputung the charge as unaurorized and that they would be shutting down my account and witholding the disputed payment as well as any future payments.
I beleived them and so submitted the evidence to the relevent bank and also to my own bank. However when I emailed the customer, they were shocked when I asked them to close the dispute. This was because the customer never inititated a dispute and their bank had no recoed of any dispute being opened with my business over the trasnsaction! Alarm bells satrted to ring. My business sales were starting to increase and Stripe ended up witholding £10,000 in turnover!!!!
I emailed all of my customers individually and explaineds the situation to them. I stated that if they were happy to wait between 3-5 days, I would refund their payments and re-porcess them through an alternative payment processor. All of my custoemers agreed to this and I kept them constantly updated as I didn't want to make thgem feel as though I was stealing their money.
Yesterday, I recieved another email from Stripe which stated that there were another 2 charegbacks to the account. And guess what? The customrs and the banks that Stripe were claiming had initiated the charegbacks did not have a clue what I was talking about!!! This just shows that they are making up false chargebacks in order to create an excuss so that they can hold on to your hard earned money. My business is now really struggling and I am attempting to take the matter to court.
Please if anyone else has had an experience like my own with dealing with Stripe, please let me know because it wll be useful evidence that I can use in court to back up my claim.
My legal representative is a representative for the Queen of England and is the specilist in fraud & finacne!!! They won't know what's hit them. All I know is that Stripe cannot be allowed to continue doing what they are currently doing to hardworking people and crippiling small businessess. It has to end now.
