- Report: #1142676
Complaint Review: Suburban Propane - Nationwide
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Author Not Confirmed
Why?
Suburban Propane
Nationwide, USA
Phone:
1-800-776-7263
Web:
suburbanpropane.com
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Suburban Propane Suburban Oil Company Surburban Propane scamming long term customers on the cost of propane, Price GOUGING Whippany, NJ Nationwide
Where do i begin, As i am a current and long term costomer for over 20 years, I went on budget and still continue to have issues. Within my last couple deliveries there have been numerous problem with tou company, your prices as well as your customer service. I believe these problems have gone on long enough and need to be addressed immediately. This now has been an ingoing issue that i will no longer let continue. As it stands you are currently charging me outrageous prices on my propane supply, while contacting your customer service agent in this regard the only response i get from them is "inflation" there is a high demand for oil. This demand is a false statement out of their mouths and should not affect me in the way it has. I believe the customer service agents should be more polite and understand with customer regards such as myself, when i have been a loyal customer for over 20 years. AS i stated above the last few service times is when these problem have come into play, price gouging is a crime that your company is taking part in. Therefore i want this addressed immediately.
The last time your company was at my residents they were told not to come back and that we did not need a refil of propane at all til further notice, however your company took it upon themselves to come while my husband and i were not home and fillled our tang. We simply received a bill in the mail informing us of this charge, however this should have never accured in the first place if i had told your customer service agent that I refused to continue service! If something read this report i would like to make a matter out of it because it is an ongoing problem and i believe it to be illegal! Thank you in Advance
1 Updates & Rebuttals
coast
Florida,What’s a fuel tang?
#2Consumer Comment
Wed, April 30, 2014
Prices will increase as supplies dwindle and demand increases. It’s known as supply and demand. What you have described is not unlawful price gouging because you are not currently suffering from a civil emergency and have other options.
What’s a fuel tang? Orange propane?
