Complaint Review: Subway Restaraunt 1510 S. Watson - Buckeye Arizona

I walked into the subway at 1510 S. Watson Rd. and approached the counter. As one employee helped the two customers in front of me pay for their orders the other employee began to remove the meat and chees containers from the counter and was wiping the area with a questionable looking cloth. For a moment I thought the store was closing or there was some kind of problem. Why else would you start this kind of activity at 6:30 on a Friday night? After cashing out the other customers the second employee began to remove the vegetable containers from the counter and started wiping it with paper towels. I stood there for several minutes during which neither employee made an effort to acknowledge my presence at all. Not even a "sorry for the wait, we'll be right with you."

Another customer walked in and up to the counter during this time. I had already been standing there for around five minutes as they smeared food around on the counter. They were not so much cleaning as gathering the scraps spilled while making sandwiches. After returning all of the meat and cheese containers to the counter the first employee asked the customer who walked in 5 minutes after I did what he wanted. I spoke up asking if she was really going to take his order ahead of me. She just looked puzzled and continued. The second employee looked at me then her and said "weren't you here first?" I said "yes, but apparently it doesn't matter, I guess I'll wait." He then went back to smearing the counter and food storage cooling area with paper towels.

Curious as to why they would ignore a customer at prime dinner time I asked him if there was a certain time at which it was mandatory for them to perform the process they were in the middle of. In a short and smug manner he said, "it just has to be clean". After putting all of the vegetable containers back he helped her finish the order of the customer behind me. Another customer had walked in by now and approached the counter. As the second employee rang up the customer behind me the first employee asked this new customer what she wanted. I was stunned and this time raised my voice some as I asked her if she was really going to help this new customer instead of me. Again she simply looked puzzled.

The second employee said again in a less than friendly and actually flat disrespectful tone, "maybe she thought you were with him." I then said "I walked in well before him and have been standing here for 10 minutes". I started for the door and said "Wow, unbelievable" as I walked. The male employee made the same statement in the same inappropriate manner concerning the first employee thinking I was with the customer who had walked in five minutes after I did. The second customer to walk in and be served after I was standing in front of the counter offered to allow me to order, but I was already done with this store and these two employees. I am 6'4" tall and I didn't have my camo shirt or hat on so it isn't as though it was hard for her to notice me.

It's a shame really. I hadn't been to subway for some time until recently when a work associate told me of the chopped salads. I have purchased them several times at the subway near my place of business and enjoy them as a semi healthy alternative to sandwiches. This was my first time attempting to purchase one at the store nearest my home. It will be my last attempt at this store and possibly period. Unfortunately for subway and myself I am bullheaded when it comes to principle and after this visit will not want to return. Strike 1; questionable cloth mopping the food area. Strike 2; not having the sense to know not to ignore customers and spend 10 minutes picking up stray ingredients during a prime meal time. Strike 3; helping 2 customers ahead of another who has been standing at your counter in plain sight for 10 minutes. Strike 4;(Yes they get 4 swings) One employee making excuses for another knowing that the first employee had screwed up and at the risk of losing business.