AlyssaAshleyDawn
Bristol,#2UPDATE Employee
Sat, September 29, 2012
I actually work at Subway. I think it might just be YOUR Subway's. I'm in Indiana and we don't do the "6" rule. We do if we only have one bag of olives etc, to ensure that everyone at least gets some.
We were shown about how much lettuce etc to put on, and if a customer asks for more, we do it. Of course, there are customers that (I can think of one family easily) continually ask for more. 4 to 5 HANDFULS of lettuce and all the other veggies.
As for the prices, I have customers who yell at ME, simply a sandwich artist, for them. The workers cannot help the prices, yet we take all the heat for it.
Mel
United States of America#3Consumer Comment
Thu, September 13, 2012
I was charged for "extra veggies" when i visited the Gray, TN location because i got extra lettuce, extra pickles, and light onions. That's all the veggies i got. two inexpensive "extras". While people who got lettuce, tomato, pickle, onion, olives, banana peppers, jalepenos, cucumbers, etc. ALL on their sandwich didn't get charged that. I find this pretty ridiculous.
Yesterday, i visited the Subway inside Holston Valley Hospital and although i payed a little over $9 for a foot long chicken teriyaki sandwich after tax, it was great, fixed very well.
Tattmann
erwin,#4Author of original report
Wed, December 10, 2008
Quote "Just throwing out some information. The three of each item you speak of has actually been the correct standard for sandwiches for some time. When corporate would come around, we definitely made sure that we followed these guidelines. However, if a customer asked for more, we would gladly add as much as they wanted. Being charged for extra toppings is highly unlikely unless the store you visited was in an amusement park or somewhere unordinary like that." As I have said, I have been a loyal subway patron for close to 20 yrs. This formula has never been discussed around here until the past year. I HAVE been charged for extras because I asked for more than 6 on a footlong. This is utter bullshit! The woman managing the Elizabethton, Tn. store was standing in front of me telling employees that if a person asked for more than 6 on a footlong, or 3 on a 6 inch, that they were to be charged for extra. This is going on at the 6 subway restaurants in my local area. My brothers stepdaughter was fired recently from the subway in Elizabethton. She was fired because she gave a person more than 6 on a 12 inch and did not charge for extras. She was told she was under cutting the till by not charging full price. Now, these stores are NOWHERE near an amusement park, or major attraction of any kind. This is coming down to pure corporate greed. Nothing else. I have a feeling that if a lot of people went in, ordered food, and got up to the toppings part of the line, and the person was only putting on 6 or 3, and if we asked for more but were told it would be extra? If we told them to throw it away as extra isn't worth it and we'll go somewhere else where they make sandwiches like we want them. The restaurants would have to change their views due to profit losses. It's something to think about. I'm sorry, but 1 black olive for every 2 inches of sandwich is rediculous! The prices go up, but the portions get smaller. It would do subway better to keep their customers happy than by losing them. Burger king used to have a slogan. Remember it? "your way right away at burger king now". Think about it.
Cat
Hendersonville,#5Consumer Suggestion
Thu, November 27, 2008
I had to actually explain to the so called "employee" what Oregano was! Now that is truly sad. I went back to their competitors which I enjoy much more anyway. Geesh......if you don't know what Oregano is you do not belong behind the counter. The final straw was the last time I went in a Subway the lettuce did not even cover the bread. How sad is that? Enough, I have never been back. Money is tight enough, I will spend it somewhere that wants my business.
Age
Batavia,#6UPDATE EX-employee responds
Wed, November 26, 2008
Just throwing out some information. The three of each item you speak of has actually been the correct standard for sandwiches for some time. When corporate would come around, we definitely made sure that we followed these guidelines. However, if a customer asked for more, we would gladly add as much as they wanted. Being charged for extra toppings is highly unlikely unless the store you visited was in an amusement park or somewhere unordinary like that. I managed a shop at a park and we didn't even charge for extra toppings apart from meat and cheese. I guess an argument I could bring to the table in defense for Subway (which is just me playing the devil's advocate) is to remind you of everytime you've had to pay for extra toppings on pizza (which is ridiculous in and of itself). Don't let this be a reason to never eat subway again. It's still the healthiest fast food you can find (which is important and I'm not saying that because I worked there but more because I'm a health educator now). In conclusion, subway's policies never changed. It was just one bad apple (an owner allowing a store to charge for toppings) in the bunch. I still ask for handfuls of onions on my sandwiches.