Complaint Review: Sugarcraft Inc - Hamilton Ohio

I made orders in many online shops. But I unforunally meet sugarcraft and Dolores. I asked about delivery to Ukraine. She answered okey. I've chosen goods and passed data of my Visa card. The money has been charged immediatelly. And after that she began to jeer.

I've exposed detailed correspondence between me amd Dolores here

http://dolores-sugarcraft-swindler-shop.blogspot.com/

And I want to show detailed correspondence between me amd Dolores here

You will be able estimate her impudence and meanness

16.11.2009

__ First letter to suagarcraft _______________________

Good day. Can you make international delivery through USPS?

Thank you Aleks

__ First answer from sugarcraft.com ________________

Yes...we can send there: INTERNATIONAL ORDERING We are glad that you have decided to become a Sugarcraft Customer! You must first open an account with Sugarcraft, Inc. because we cannot verify ownership of credit card by other means. It will be the same information as on the charge card you submitted, and the paper copies will verify shipping address. You do not need to return personal information. Go to INTERNATIONAL ACCOUNTS to open an account.

Process: * 1. Put in the order. Please use our shopping cart and choose INTERNATIONAL EXPRESS shipment method from our drop-down box at checkout. * 2. Send documents to verify credit card: The staff at www.sugarcraft.com __________________________________________________

__ Next letter to Dolores ______________________________

 I have virtual credit card (Visa Internet). So I cannot make photo. But it's a standard internet card. And I'm making payments through one all time. How can I open account in such case? Aleks 

 ___ Answer from Dolores _________________________

Then send some other bill showing SAME name and address. Just so it is a legitiamte bill and contains the address for billing, we can verify that way too.

 Dolores at http://www.sugarcraft.com

17.11.2009

________ Next letter to Dolores _________________________

 So I have firstly to add items to my cart. After that I have to make photo of my Visa card and send it to you. Because of my internet card is virtual I can make photo of another plastic card that is opened in the same bank. Is it correct?

By the way - I can send you number of my virtual card and photo of my passport.

 So you will be able to check name of owner of card and compare with my passport. Thank you Aleks

_ Answer from Dolores ______________________

You are welcome to send any documentation as long as it contains your billing name and address. Dolores at http://www.sugarcraft.com __________________________________________________

__ Answer from Dolores _________________________

Hi, You sent credit card information but I have looked for an hour in every way possible and I simply cannot locate any order from you for supplies. Please tell me your invoice number? Dolores at http://www.sugarcraft.com  

__  Next letter to Dolores

Dear Dolores, please explain me. I'll make order now. You'll check and approve. Can I change something in order after that (add some new items)? Can I be sure that delivery will be done through USPS?

Thank you. Aleks

__ Answer from Dolores ______________________________

 An order that we are processing cannot be changed. I am unaware of any invoice for name aleks.farrier. Overseas orders always ship usps. Cost of shipping will show when you choose INTERNATIONAL EXPRESS at checkout.

Dolores at http://www.sugarcraft.com  

 ___ Next letter to Dolores _____________________________

 I'm adding items in my cart only. I thought you has to check my card firstly. Or I has to create order firstly? Please explain.

 Thank you Aleks

_ Answer from Dolores __________________________

 Yes I do. But I also need the invoice number to put the information with your order. If you have an order, what is that inv#?

Dolores at http://www.sugarcraft.com

___Next letter to Dolores ____________________________

Dear Dolores. I've added all needed items to my cart. What shipping way I have to choose in drop-down menu? International Express? Is it USPS service? Thank you Aleks

19.11.2009 ____Answer from Dolores_________________________ It says INTERNATIONAL EXPRESS and that is the Post Office. I thought I already had an order from you? Dolores at http://www.sugarcraft.com ___________________________________________________ ________Next letter to Dolores_________________________ Dear Dolores. I've created order. Invoice number: 800155 What should I do now? Thank you for patience. Aleks __________________________________________________ ____Answer from Dolores_________________________ Now send the copy of a credit card bill showing your name and address. Then we can process. Thanks, Dolores at http://www.sugarcraft.com __________________________________________________

 

___ Order from Sugarcraft ___________________________ Hello from Sugarcraft, FIRST ORDER: It appears you forgot or did not notice the verification procedure with your first order (as TOS indicated at checkout and you agreed to supply). *** _800155 ___ ***as noted on the APPROVED note - your copy too, "Card authorized, address verification result unknown." we must get verification as below. OPENING AN ACCOUNT USING INTERNATIONAL CREDIT CARD: * ->Must send copy of most recent credit card bill showing card holders SAME name and address that appears on the order. You do not need to send confidential information. Verify this address with document: ************* ************* ************* *Last 4 numbers of credit card used. *Save information as a JPG file, PDF, or WORD doc file and email it to me at [email protected] Once we get the account information, it is saved in a file and no need to send for future orders. The staff at sugarcraft.com > Thank you for shopping with us. > _______________________________________ > Invoice number: 800155 > Date and Time: Wed Nov 18, 2009 17:30:51 > Domain of customer: 197.38.41.355 > I.P. Address of customer: 197.38.41.355 > Browser and OS: Mozilla/5.0 (Windows; U; Windows NT 5.1; ru; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 > _______________________________________ > > Item: Details: Quantity: Each: Item Total: > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > #43-C237/CUTFRL FMM Straight Frill Cutter 1 $ 6.99 $ 6.99 > 1/plu5060040-86 set 1- set of 4 cutters, > 0731 10x1/2 inch ................................................................................................................. ................................................................................................................. ................................................................................................................. > ESTIMATED SUB-TOTAL: $ 224.33 > ESTIMATE SHIPPING COST: (INTERNATIONAL EXPRESS 7-21 weekdays) $ 71.43 > Grand Total (ESTIMATED): $ 295.76 Prices are subject to change without notice. > > _______________________________________ > SHIP TO: > > ***************** ****************** ****************** > [email protected] __________________________________________________

______ Next letter to Dolores ____________________________

It's a first my order in your shop. I've just received message "Your payment has been APPROVED". What does it mean: "Unless rush delivery was chosen, order ships within 2-4 weekdays." Does it mean 2-4 weekdays till dispatch from shop only?

Aleks __________________________________________________

___ Answer from Dolores _____________________________

 Everything is alright. I forgot I had a copy of that credit card.

That message is automatic. We will ship within a week or less.

 Dolores at http://www.sugarcraft.com __________________________________________________

 ___ Next letter to Dolores ___________________________

You can find the photo of my plastic credit card in attachment. The number of plastic card (Privatbank) is xxxxxxxxxxxxxxxxx. Owner is Aleks S The last 4 numbers of VIRTUAL Visa Classic Internet card (opened in the same bank, Privatbank) is 1234. I've made payment by this virtual Visa Classic Internet card. I have totally 3 cards in this bank (1 Virtual for internet shopping and 2 Plastic cards in our currency). So I can send photos of all plastic cards. By the way I see that the payment was done already. I can see it through internet service of Privatbank.

Aleks __________________________________________________

___ Answer from Dolores _____________________________

Thanks, got it...Dolores at http://www.sugarcraft.com __________________________________________________ __________________________________________________

 

  24.11.2009

Dear Dolores. Could you give me information about my order's status? When it'll be shipped? Thank you Aleks __________________________________________________

___ Answer from Dolores __________________________

Orders are shipping within 2-4 days once they go in for processing. I don't have an invoice number so can't tell you anything more. Dolores at http://www.sugarcraft.com __________________________________________________

____ Next letter to Dolores ________________________

 Dear Dolores. My invoice number: 800155. It was created 19.11.2009. Could you give me information about my order's status? When it'll be shipped?

Thank you Aleks __________________________________________________

___ Answer from Dolores __________________________

 We are still waiting for this and when you send it we will ship...not until or unless: Copy as JPG of back and front of credit card. We're getting a lot of fraud so are being especially cautious.

Dolores at http://www.sugarcraft.com __________________________________________________

___ Next letter to Dolores ____________________________

Dear Dolores. I've sent you photo of my credit card twice. And you has answered: "Everything is alright. I forgot I had a copy of that credit card. That message is automatic. We will ship within a week or less. Dolores at http://www.sugarcraft.com" It was 19.11.2009 Of course I can send you third time photo of my card. I made payment fom virtual Viza Internet Card. So as I wrote already I can make photo from another card of the same bank (Privatbank). The photo is attached. When the package will be dispatched?

Thank you. Aleks __________________________________________________

___ Answer from Dolores ___________________________

 I've seen that credit card before. I was told that is not the one used to pay for the order. This flags all kind of danger signals. I'm going to double check one more time. Dolores at http://www.sugarcraft.com

I can't locate any order for you in email address you used this time. You should always include your invoice number in all emails to us. Dolores at http://www.sugarcraft.com __________________________________________________

 ___ Next letter to Dolores __________________________

My invoice number: 800155. It was created 19.11.2009. My first question (before I started to create order) was : "I have virtual credit card (Visa Internet). So I cannot make photo. But it's a standard internet card." Your answer was : "Then send some other bill showing SAME name and address. Just so it is a legitiamte bill and contains the address for billing, we can verify that way too. Dolores at http://www.sugarcraft.com " I've sent you other card's photo from the same bank (Privatbank). I'm owner of BOTH cards. I can send third card photo from this bank. Please check and send me my order. Aleks __________________________________________________

___ Answer from Dolores ____________________________

 If you cannot supply us with verification we cannot take a chance. We really are suspicious because of sending a wrong credit card number other than the one used to pay for the order. We need ANY bill you have. It can be a utility (for heat etc) or phone bill. But must show this name and address:

 **************

**************

**************

 Dolores at http://www.sugarcraft.com __________________________________________________

__ Next letter to Dolores _____________________________

I can send you photo of my passport.

Is it ok? Aleks

__________________________________________________

__Answer from Dolores __________________________

That is okay but it also MUST have your complete address on it too. You also will have to send back and front of the credit card you actually used.

Dolores at http://www.sugarcraft.com __________________________________________________

__ Next letter to Dolores __________________________

 I can send you the bill from http://www.s****.;