- Report: #1147435
Complaint Review: Summit Merchant Solutions - Carrollton Texas
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Summit Merchant Solutions
3350 Boyington Drive Carrollton, 75006 Texas, USA
Phone:
877.288.6525
Web:
www.sms-360.com
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Summit Merchant Solutions bait, switch, lease-lock, false promises, high pressure Carrollton Texas
Doing any business with Summit Merchant is DANGEROUS and counter-productive to whatever business you are in. I am embarrassed to admit but I have found this out the hard way.
I have a small Restaurant Business, and I recently signed with Summit 4-14-2014, with a 30 day no-fee cancellation trail. I should had cancelled immediately on day one - the 1st thing they did was they sent me a obsolete looking unit for processing that looked to be at least 10 years old. Looking back on it now, this was actually a ingenious scum-tactic that I fell for right away.
After complaining was sent a blue colored modern unit called a PROXIMA 5 (I'll explain the sucker lease I got hooked into afterwards). At first use, it worked fine for about 3-4 days. What I now suspect is as the paper roll inside the machine begin to reach about the half-point the unit begin to jam every other transaction. I then realized upon closer inspection this thing had a obvious but horrible design flaw looking right at me the whole time - the tear off part of the unit left a small part of the paper so low sunk into it after a transaction that it was sure to fail and jam on the next use. It was difficult, embarrassing, and confident losing with customers and my employees using the unit when were busy that their was real paranoid atmosphere (!) every time a Customer would pay with a credit card instead of cash that could not be helped.
I should had cancelled that LEASE (here it comes) with that machine and killed the entire deal right away. They(Summit) promised me the planet and were extremely nice and helpful trying to resolve this problem. I fell for it, and allowed my cancellation time (7 days) on the equipment lease to go by. The second machine they sent me did the exact same thing.
After a breakdown of a failed promise to pay back 100% my cancellation fee with my previous Merchant Service I then immediately terminated the Contract within the 30 days with Summit, BUT I am stuck with a 60 Month Lease with a pure piece of useless scam junk to protect my credit. I will pursue all Legal possibilities from this point on.
My hostility towards all Merchant Services is now complete. Do not do business with Summit Merchant if you want to stay in business, as they are a parasitic counter force against just that.
