Alex
Fort Wayne,#2REBUTTAL Owner of company
Fri, March 26, 2004
We were sorry to be informed of William's unpleased opinion of his transaction with our company. As stated in his review we have been in business for over twenty years, and have done so by offering great quality product to our customers at a very competitive price. To do so we must continue to keep our cost of doing business as low as possible. We have found an area where our company must control looses do to the cancellation of orders on a mere whim. The high costs of personnel handling have forced us to institute and order cancellation fee. As stated in his review, we are not charging him a restocking fee or any fee based on the status in which the order was placed. The charge is a simple and clear order cancellation fee, which is clearly stated in red at our terms and conditions page. He made no attempt to contact us to confirm the inventory status of this product prior to his placing the order. Our orders received and paid for before 2:00PM EST are usually shipped the same day on all in-stock items. We stock most every item listed on our website on a daily basis, but we cannot guarantee that every item listed on the website is available to ship in any quantity on every business day of the year. We have had considerably greater than average number of orders for the product he purchased, and were simply out of stock. If this customer needed the product on a very short time span, an attempt to contact us would have informed him that we were out of stock and the expected delivery time for the product. We have thousands of very satisfied customers across the country and overseas. This issue is a rare and unfortunate occurrence that we do not have any control over. CEO Summit Source www.summitsource.com