Summitsource
Fort Wayne,#2UPDATE Employee
Wed, July 22, 2009
I appreciate that you allow businesses to post a rebuttal to these comments. One sided complaints almost always are distorted to make the customer look better. Here are the facts from our point of view. This customer did in fact come in and order a speaker from my company. We are a wholesale company and do 99% of all our sales online. Recently we have allowed local customers to come in and order in person. When they do, we do tell them that they are still required to read the term & conditions of the sale. When she asked if she could return the product, we did in fact tell her that she could return it if it was in the original package and the term and conditions would still apply. When she came to return the speaker, she did not have her receipt nor was it in the box. In these circumstances we issue a $15 restocking fee. And yes, the owner ended up needing to be stern with the customer, but that was because she was being unruly. She wanted something for nothing and just came in demanding a full refund. She would not listen to the customer service rep when he told her that she needed her receipt and box. She was getting in his face and that is when the owner came in to back him up. She was basically told no and she did not like that. We are not a retail operation and do not have the costs built in to cover the time it takes our employees to find new packaging, retrieve receipts, etc. In this economy, we can't eat all of these costs or we would be putting our company in jeopardy. We are not a large retailer and people need to understand that small businesses can't operate in the same way. As for a restocking fee, a lot of major retailers are starting to issue the same fees on larger ticket items. Here are some comments from happy SummitSource.com customers: Very Pleasant and Easy I was very pleased with with the antenna that I bought from Summit Source. I got it just a couple of days and it worked very well. I liked how the people responded to my emails and questions fairly quickly. I do not purchase off the web very often, but my experience with Summit Source was very pleasant and easy. - mlovely1 GREATTTT Hello, I have buaght an ss-2000 for my home use (through ebay), and it works great. Delivery was in 2 days from the order. Price was cheapest on the internet. A few weeks later i purchased a Winegard move and view for my motorhome. This product was so simple to install and what a great price i got! All orders over 50$ free shipping!!! Every other site i went to was more expensive and they would even charge a great amount for shipping... -opinionman36