Anna
Woodburn,#2UPDATE Employee
Mon, January 29, 2007
In October of 2002, Mr. Brett purchased a discontinued, BLEM hot tub from us. We do not extend warranties on seconds which are purchased at a fraction of the normal retail price. Despite this, we have a folder full of notes from the customer calls which began in January of 2004. Please note that even a one-year warranty would have run out before he started calling. We DID go to great lengths for purchaser of a half-priced product who understood at the time of purchase that this spa is a BELM spa and sold as-as with no warranty. 1-24-04 Talked with in-house tech that walked them through adjusting the pressure switch noted problem fixed 1-27-04 Customer e-mailed pictures of jet bearings falling out. This is a normal occurrence with rotating jets, and is not covered by any warranty, usually due to not keeping the proper maintenance and pH balance of the spa chemicals. 3-4-04 Reported 3 jets not working, we explained jet wear-and-tear is normal, not a warranty item, usually due to not keeping the proper maintenance and pH balance of the spa chemicals. We offered to sell him replacement jets, he declined. 3-15-04 We had Mr. Brett talk to the telephone technician for pack manufacturer. After calling several times and using different names each time, he was told to pull and send them the pack and they would send him a new one. He was rude to the factory representative. 3-31-04 Despite lack of warranty on jets, we replaced ALL 40 of them. Mr. Brett received them on 3-31-04. 4-20-04 Reported hearing a noise when heating. We contacted a technician from Port Orchard to go on a service call. Service call completed. Mr. Brett complained of even more problems after the service call, a Sun West factory technician drove 360 miles from Woodburn, Oregon to Gig Harbor Washington, and yes he arrived later than he thought he would. They did not open the door to our technician.