- Report: #266923
Complaint Review: Sunset Group - Sunset Royal - Royal SunsetFisherment Village - Cancun Nationwide
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Sunset Group - Sunset Royal - Royal SunsetFisherment Village
Blvd. Kukulcan, K.m. 10, Lote 13b Cancun, 77500 Nationwide, United States of America
Phone:
998-8814500,ext 600
Web:
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Sunset Group - Sunset Royal - Royal Sunset - Fisherment Village Timeshare scam. Avoid them to become a next victim. Don't come to them for any tours for any rewards, you will be scammed. ripoff Cancun Mexico
*Author of original report: forgot to list Sunset lagoon in the list of company's names. Also I got response today with threatening
*Consumer Comment: Sunset Group sent me a threatening letter...
*Consumer Comment: Sunset Group sent me a threatening letter...
*Consumer Comment: Sunset Group sent me a threatening letter...
*Consumer Comment: Sunset Group sent me a threatening letter...
*Consumer Comment: Let's fight together against Sunset Group
*UPDATE Employee: Response from the Sunset Group
*Author of original report: misunderstanding about my membership from Sunset Group has been resolved
*Consumer Comment: Sunset Group Timeshare Scam
*Consumer Comment: Timeshare Scam
On January 19th, 2007, I was invited to take a 90 minutes tour by the Sunset Group salesmen, for a Sunset Beach clubs presentation, at Sunset Royal hotel in Cancun, Mexico. In exchange for this, I received a free tour for 2 people to Xcaret, Mexico.
Instead of the 90 minutes tour, I spent the numerous hours under persistent persuasion from the salesperson and his manager, and as a result, I signed 2 membership contracts with Promotora Sunset beach clubs, Mexico. Contract # 24 1-13295 for a golden perpetual membership with Sunset Group and Contract # 29 1-1542 is for membership of Admirals Yacht Club.
I also got free enrollment into RCI vacation club, Sunset interclub and 5 corporate weeks of using 2-bedroom suite with no maintenance fee. I paid the down payment for the first contract in the amount of $6,010.00 USD and the down payment for the second one, in the amount of $2,800.00 USD. The total amounted to $8,810.00 USD.
On January 20th, 2007 I came back to the manager of Sunset Royal Hotel, in order to cancel my contract. I spent many hours waiting for someone to do this for me, but finally I was told that I wouldnt be able to be helped that day and I would have to return on Monday, January 22,2007.
On Monday, January 22nd, 2007, the sales manager Julieta Caradanis, informed me that I could cancel the Admirals Yacht Club contract, but not my golden membership contract, because I signed some kind of waiver that nullifies my rights for cancellation of this contract during 5 business days after the date I signed it. When I asked her to show the waiver to me and make a copy of this document, she refused to do so.
In addition, she also refused to take my cancellation letter (As I found later when I came back to New York, her action of giving me the waiver to sign, was illegal and I had my rights for 5 business days of cancellation). She put me in a terrible situation, where I had no other choice but to change my membership for another one, in a way that will make me feel more comfortable (as she stated), and she will give me a good price, wave $795.00 of administrative costs and 5 additional corporate weeks. She convinced me into thinking the timeshare is a great investment and I will make a lot of money by renting out my weeks.
I was alone, helpless, and I thought that I couldnt do anything, but accept her proposal. She cancelled contract # xx42 and upgraded my contract # xx295 to the platinum version according to which I can rent or use 2-bedroom apartment throughout the year. At the time, I didnt acknowledge the fact that she didnt change the date of signing this contract from January 19,2007 to January 22,2007.
The price of the platinum version of my membership contract is $18,105.00 USD, which consists from $6,336.00 USD (35% down payment) + $11,768.25 finance (see page 1 of the membership purchase agreement). As I mentioned $795.00 of the administrative costs were waived, therefore, after the cancellation of Admirals Yacht Club contract, I had to get credit of $2,473.25 USD back to my credit card ($8,810.00 USD 6,336.75 USD = $2,473.25 USD), Instead I got $1695.24 USD back to my credit card, which is $778.01 USD less.
Also instead of $11,768.25 USD finance balance to be paid during 5 years period (see page 1 of membership purchase agreement and page 1 of promissory note), Ms. Julieta Caradanis included in an amortization schedule in the contract that is $12,248.25 USD, that is $480.00 USD more without any explanation about this matter in contract.
At the time of presentation I was misled in many matters: 1) First page of contracts addendum states: This contract includes two VIP weeks in 2007 and 2009,one registered week and one VIP week in 2008, starting 2010 includes one registered week plus three VIP weeks). . Due to this statement I am allowed to use or rent my two-bedroom suite each year, starting from the year 2007. First page of Membership Verification Form clause 7 states biennial Vacation Use Period. (I was explained that I could use my two-bedroom suite each year. My maintenance fees were paid every other year. That was a lie). Page 3 of Membership verification form in clause 25 states: We understand and acknowledge that as a first purchase incentive were receiving a credit from the marketing program in the amount of $7000.00 US dollars, for which we are unable to rent any of our weeks for 3 years. 2) On page 3 of Membership purchase agreement clause fifth (effective period of Membership) states that on December 31,2020 membership shall be extinguished and therefore, the rights deriving there from. Notwithstanding the Forgoing, the owner is committed and obliged to obtain an extension of the current deal or it will make a new deal for a longer period.
I have contract for a perpetual membership. This clause states that my membership will expire in 13 years, and I can be offered a new deal, different from the one I currently have. At that time my membership would have been paid in full and I wouldnt have been protected from changes that might or might have not satisfied me. It also didnt state that Id be protected from paying additional fees. 3) Ms. Julieta Caradanis persuaded into believing that the timeshare is a wonderful investment, and I would make a lot of money from it, by renting my weeks out. Therefore I thought I could rent the apartment as a whole or to split 2-bedroom apartment into 1-bedroom and studio, and use or rent separately. I was told that my maintenance fee, $749.00 USD, for a 2-bedroom apartment would also split depending on the room size, but this was not true.
Instead in this case I would pay $519.00 USD for a studio and $649.00 USD for a 1-bedroom apartment ($519.00 USD + 649.00 USD = 1168.00 USD) that is $419.00 more.
I browsed through different websites online and found that it is impossible to rent out my two-bedroom apartment for $1700.00 USD as Ms. Julieta Cardanis told me it might be possible to rent it out for amount of maintenance fee or much less.
In any case, it states that I cant rent it out or use within 3 years after purchase. Im almost positive that with these discrepancies, I would not be able to sell this membership at all, and even if I did manage to sell the membership, Id be partaking in the fraudulent schemes as well. In general, as I found from websites, if I sell a membership, Id lose at least 40% of the price that I initially paid.
This contract is clearly a horrible investment. I believe that your company is scamming me.
I looked at different websites, such as ripoffreport, (((Redacted))), that showed many other victims that were scammed as well, by typing in Sunset Royal or Royal Sunset or Sunset group or ,Sunset in the search box.
In addition to the credit card companys involvement, I filed complaints with PROFECO, The U.S. Embassy in Mexico, the U.S. Attorney General, BBB asking them for help and will describe this deal on websites mentioned above.
I sent numerous claims to Sunset Group but have never gotten any responses.
Sharon Bronx, New York
Instead of the 90 minutes tour, I spent the numerous hours under persistent persuasion from the salesperson and his manager, and as a result, I signed 2 membership contracts with Promotora Sunset beach clubs, Mexico. Contract # 24 1-13295 for a golden perpetual membership with Sunset Group and Contract # 29 1-1542 is for membership of Admirals Yacht Club.
I also got free enrollment into RCI vacation club, Sunset interclub and 5 corporate weeks of using 2-bedroom suite with no maintenance fee. I paid the down payment for the first contract in the amount of $6,010.00 USD and the down payment for the second one, in the amount of $2,800.00 USD. The total amounted to $8,810.00 USD.
On January 20th, 2007 I came back to the manager of Sunset Royal Hotel, in order to cancel my contract. I spent many hours waiting for someone to do this for me, but finally I was told that I wouldnt be able to be helped that day and I would have to return on Monday, January 22,2007.
On Monday, January 22nd, 2007, the sales manager Julieta Caradanis, informed me that I could cancel the Admirals Yacht Club contract, but not my golden membership contract, because I signed some kind of waiver that nullifies my rights for cancellation of this contract during 5 business days after the date I signed it. When I asked her to show the waiver to me and make a copy of this document, she refused to do so.
In addition, she also refused to take my cancellation letter (As I found later when I came back to New York, her action of giving me the waiver to sign, was illegal and I had my rights for 5 business days of cancellation). She put me in a terrible situation, where I had no other choice but to change my membership for another one, in a way that will make me feel more comfortable (as she stated), and she will give me a good price, wave $795.00 of administrative costs and 5 additional corporate weeks. She convinced me into thinking the timeshare is a great investment and I will make a lot of money by renting out my weeks.
I was alone, helpless, and I thought that I couldnt do anything, but accept her proposal. She cancelled contract # xx42 and upgraded my contract # xx295 to the platinum version according to which I can rent or use 2-bedroom apartment throughout the year. At the time, I didnt acknowledge the fact that she didnt change the date of signing this contract from January 19,2007 to January 22,2007.
The price of the platinum version of my membership contract is $18,105.00 USD, which consists from $6,336.00 USD (35% down payment) + $11,768.25 finance (see page 1 of the membership purchase agreement). As I mentioned $795.00 of the administrative costs were waived, therefore, after the cancellation of Admirals Yacht Club contract, I had to get credit of $2,473.25 USD back to my credit card ($8,810.00 USD 6,336.75 USD = $2,473.25 USD), Instead I got $1695.24 USD back to my credit card, which is $778.01 USD less.
Also instead of $11,768.25 USD finance balance to be paid during 5 years period (see page 1 of membership purchase agreement and page 1 of promissory note), Ms. Julieta Caradanis included in an amortization schedule in the contract that is $12,248.25 USD, that is $480.00 USD more without any explanation about this matter in contract.
At the time of presentation I was misled in many matters: 1) First page of contracts addendum states: This contract includes two VIP weeks in 2007 and 2009,one registered week and one VIP week in 2008, starting 2010 includes one registered week plus three VIP weeks). . Due to this statement I am allowed to use or rent my two-bedroom suite each year, starting from the year 2007. First page of Membership Verification Form clause 7 states biennial Vacation Use Period. (I was explained that I could use my two-bedroom suite each year. My maintenance fees were paid every other year. That was a lie). Page 3 of Membership verification form in clause 25 states: We understand and acknowledge that as a first purchase incentive were receiving a credit from the marketing program in the amount of $7000.00 US dollars, for which we are unable to rent any of our weeks for 3 years. 2) On page 3 of Membership purchase agreement clause fifth (effective period of Membership) states that on December 31,2020 membership shall be extinguished and therefore, the rights deriving there from. Notwithstanding the Forgoing, the owner is committed and obliged to obtain an extension of the current deal or it will make a new deal for a longer period.
I have contract for a perpetual membership. This clause states that my membership will expire in 13 years, and I can be offered a new deal, different from the one I currently have. At that time my membership would have been paid in full and I wouldnt have been protected from changes that might or might have not satisfied me. It also didnt state that Id be protected from paying additional fees. 3) Ms. Julieta Caradanis persuaded into believing that the timeshare is a wonderful investment, and I would make a lot of money from it, by renting my weeks out. Therefore I thought I could rent the apartment as a whole or to split 2-bedroom apartment into 1-bedroom and studio, and use or rent separately. I was told that my maintenance fee, $749.00 USD, for a 2-bedroom apartment would also split depending on the room size, but this was not true.
Instead in this case I would pay $519.00 USD for a studio and $649.00 USD for a 1-bedroom apartment ($519.00 USD + 649.00 USD = 1168.00 USD) that is $419.00 more.
I browsed through different websites online and found that it is impossible to rent out my two-bedroom apartment for $1700.00 USD as Ms. Julieta Cardanis told me it might be possible to rent it out for amount of maintenance fee or much less.
In any case, it states that I cant rent it out or use within 3 years after purchase. Im almost positive that with these discrepancies, I would not be able to sell this membership at all, and even if I did manage to sell the membership, Id be partaking in the fraudulent schemes as well. In general, as I found from websites, if I sell a membership, Id lose at least 40% of the price that I initially paid.
This contract is clearly a horrible investment. I believe that your company is scamming me.
I looked at different websites, such as ripoffreport, (((Redacted))), that showed many other victims that were scammed as well, by typing in Sunset Royal or Royal Sunset or Sunset group or ,Sunset in the search box.
In addition to the credit card companys involvement, I filed complaints with PROFECO, The U.S. Embassy in Mexico, the U.S. Attorney General, BBB asking them for help and will describe this deal on websites mentioned above.
I sent numerous claims to Sunset Group but have never gotten any responses.
Sharon Bronx, New York
U.S.A.
10 Updates & Rebuttals
margaretsims90
Alabama,USA
Timeshare Scam
#2Consumer Comment
Thu, June 04, 2015
This company is one of the most fraudulent developers ins the timeshare industry. The only thing you can do is cancel your timeshare contract. I recommend you to visit timesharescam.com/blog/, there is good information about these fraudulent companies.
DeborahM
Hayward,California,
Sunset Group Timeshare Scam
#3Consumer Comment
Tue, June 24, 2014
Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks: Sunset Group Timeshare Complaints
Sharon
Bronx,NY 10463,New York,
U.S.A.
misunderstanding about my membership from Sunset Group has been resolved
#4Author of original report
Tue, November 13, 2007
I am happy to inform that existing misunderstanding about my membership from Sunset Group has been solved in an amicable way for my benefit with the help of Ms. Rosalia Silva,Sunset Group legal department representative and Ms. Lora Zepeda , property and recovery specialist, Embassy of the Unated States of America. I am in processing of getting a full refund. Sharon
Rosalia
Cancun,Other,
Mexico
Response from the Sunset Group
#5UPDATE Employee
Sat, November 10, 2007
We are currently working with Sharon on a mutual agreement that we have arrived at in regards to her membership.
Sharon
Bronx,NY 10463,New York,
U.S.A.
Let's fight together against Sunset Group
#6Consumer Comment
Wed, October 03, 2007
On September 26th, I received a letter from Ms. Rosalie Silva, a legal department representative. She tried to make me believe that I wasnt scammed with the membership purchased is not a scam, but that it is great thing for me to have.
She didnt mention anything about the waiver that they gave me to sign, then three days later, due to my signature on it, they refused to cancel my contract.
Ms. R. Silva also tried to threaten me by telling me that they will make my contract delinquent and will initiate a legal action due to the stopped payments and she will force my account over to a collection agency in USA.
I absolutely dont care about all of that because I have never used their services and never will.
would like to share the information on how to fight against the Sunset Group with the people that were scammed by them. Lets fight together. All of you who are interested in this can find my complaint on (((Redacted))), the internet site. To get a full name of this site you should put .com after mentioned above first part. In the search box on the site, put sunset. You will find my complaint for Sunset Group from 2007-09-24. My name is Sharon G. Complaints are sorted from old to recent ones. You can send me an email.
I bought my membership because I was told that it is a great investment.
As I mentioned above, Sunset Group refused to cancel it within 5 business days.
The following information will show the actuality of the terrible investment in my membership:
1.I found from Google and Ebay that timeshare values do not increase aftermarket prices are a great value and at least 40% discounted.
2.Timeshare rentals are prices typically at, just over, or actually below the cost of maintenance fees. Often the timeshare rents unused weeks at less than your maintenance fee. (Check Ebay and Google).
3.I was told that I can rent out the units for $1700 2500 a week.
Absolute lie. You cant rent it out even for your maintenance fee. The developer is actually renting excess weeks at less than your maintenance fees.
4.There are timeshare rental services you can use for only $300.00 for a lifetime contract. They may list your rental unit, but the market command those prices and you just sit there, and sit there.
5.I was told that is better to use reseller that doesnt charge so much
upfront but charges commission per sale he will work harder for me.
This is not true. He will already have your joining fee.
Here are the steps I undertook:
1 I sent my complaint to the Embassy of USA.
2 Embassy of USA sent my complaint to Profeco and Sunset Group.
3. I sent my complaint to Sunset Group.
3.I sent my complaint to many popular TV programs. I can share with you the names of reporters who I contacted and who responded to my story.
Some of them are thinking about how to include these victims on a TV show that will be broadcasted across a large part of North America to describe the timeshare scams and warn those who plan their vacation in Cancun.
4.I sent my complaint to the ministry of foreign affairs.
5. I sent my complaint to Mexico Tourism Board.
I am communicating with a large group of people who became victims of Sunset Group (over 40 people as of today) and we are preparing to take group action.
We are going to collectively write letters to all places mentioned above. We are thinking also to contact lawyers to start a class action against Sunset Group. I know
a few names.
Please respond. We are waiting for your complaints.
Good luck to all of you!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Sharon
Bronx,NY 10463,New York,
U.S.A.
Sunset Group sent me a threatening letter...
#7Consumer Comment
Thu, August 30, 2007
On August 13th ,2007, I received a threatening letter from Sunset group that asked me to remove all the information that i disclosed in the ripoffreport and the(((Redacted))) sites, about the predicament with my contract that i made with them. Be advised that they included a clause in the contract that states the following: "...neither party can in any way divulged the contents of this contract,nor publicize comments about the other through any means of communication without the written consent of the other. On the contrary, if this happens then both parties reserve the right to as for legal redress".
A company that doesn't scam people, would definitely not include that clause in the contract. If you have a good contract, then you would want to advertise the deal instead of including that disclaimer.
Now, the Sunset group wants to take further actions against me with their law firm Chicago.
Everything that I published about Sunset Group, Sunset Royal,Royal Sunset,Sunset Lagoon and others is true. I am not going to remove this information from sites were I published it. If I get a full refund I will inform that on ripoffreport.
Sharon.
Sharon
Bronx,NY 10463,New York,
U.S.A.
Sunset Group sent me a threatening letter...
#8Consumer Comment
Thu, August 30, 2007
On August 13th ,2007, I received a threatening letter from Sunset group that asked me to remove all the information that i disclosed in the ripoffreport and the(((Redacted))) sites, about the predicament with my contract that i made with them. Be advised that they included a clause in the contract that states the following: "...neither party can in any way divulged the contents of this contract,nor publicize comments about the other through any means of communication without the written consent of the other. On the contrary, if this happens then both parties reserve the right to as for legal redress".
A company that doesn't scam people, would definitely not include that clause in the contract. If you have a good contract, then you would want to advertise the deal instead of including that disclaimer.
Now, the Sunset group wants to take further actions against me with their law firm Chicago.
Everything that I published about Sunset Group, Sunset Royal,Royal Sunset,Sunset Lagoon and others is true. I am not going to remove this information from sites were I published it. If I get a full refund I will inform that on ripoffreport.
Sharon.
Sharon
Bronx,NY 10463,New York,
U.S.A.
Sunset Group sent me a threatening letter...
#9Consumer Comment
Thu, August 30, 2007
On August 13th ,2007, I received a threatening letter from Sunset group that asked me to remove all the information that i disclosed in the ripoffreport and the(((Redacted))) sites, about the predicament with my contract that i made with them. Be advised that they included a clause in the contract that states the following: "...neither party can in any way divulged the contents of this contract,nor publicize comments about the other through any means of communication without the written consent of the other. On the contrary, if this happens then both parties reserve the right to as for legal redress".
A company that doesn't scam people, would definitely not include that clause in the contract. If you have a good contract, then you would want to advertise the deal instead of including that disclaimer.
Now, the Sunset group wants to take further actions against me with their law firm Chicago.
Everything that I published about Sunset Group, Sunset Royal,Royal Sunset,Sunset Lagoon and others is true. I am not going to remove this information from sites were I published it. If I get a full refund I will inform that on ripoffreport.
Sharon.
Sharon
Bronx,NY 10463,New York,
U.S.A.
Sunset Group sent me a threatening letter...
#10Consumer Comment
Tue, August 28, 2007
I got a letter from Sunset group demanding me to remove my story that explained their scam from ripoffreport and (((Redacted))) sites, otherwise they are going to start a legal action by their law firm in Chicago.
Be aware that Sunset group includes into the contract this clause" ... neither party can in any way divulged the contents of this contract,nor publize comments about the other through any means of communication without the written consent of the other. On the contrary, if this happends than both parties reserve the right to as for legal redress" .
A Company that does not scam it's clients, will not include such a clause into a contract.
Everything that I published about Sunset Group, Sunset Royal,Royal Sunset,Sunset Lagoon, and others is true. I am not going to remove this information from the sites were I published the information. If I get a full refund, I can publish comments about how that case was resolved and I got a full refund.
08/27/2007
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Sharon
Bronx,NY 10463,New York,
U.S.A.
forgot to list Sunset lagoon in the list of company's names. Also I got response today with threatening
#11Author of original report
Wed, August 15, 2007
I got a response from the manager from the Legal Department of Cancun Service center, demanding to remove all the information about my deal from the internet, or else they would start taking legal actions against me. In addition, they offered me to discuss closing costs, but I am not going to accept anything but the cancellation of my contract and a full refund. This is not a company that is trustworthy . Sharon
