Complaint Review: Sunset Group - Cancun Internet

OH dear! I just run into this forum, I SOOOO invite you to read this article,

timesharescam.com/blog/107-timeshare-cancel-professionals/

I think It will pretty much say everything that needs to be say.

I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:

http://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/

Dear ¨janehill¨

Please contact our customer service department in order to verify your benefits. 

Kind Regards

Member Support Services 

Sunset World Resorts & Experiences 

Cancun, Mexico 

We purchased a  timeshar at Sunset and after got home we realized that the price we paid was inflated, way more than the going price and what other people have paid, and was an outright scam.

I'm sorry about that, The Sunset Group, along with Mayan Palace and the Royal Elite timeshare resorts are particularly known for using misleading and fraudulent timeshare sales tactics. Therefore, next time, before you purchase (if you ever do) you need to think carefully how you will use it in your life, and if you have the money to spend; take your time and don´t make any commitments on your first visit. Also, don’t forget to do an internet search on the company, and if the company is legit they will let you come back another day if you wish to make de purchase.

We thank you for your post as it gives us an opportunity to not only address your concerns but also to make changes in our procedures so that future clients do not have a similar experience. 

Your Pura Vida Lifestyles membership provides one week of accommodations per year for 10 years at a Sunset World resort in Cancun, which is the 10 weeks to which you are referring.  These weeks are the main component of your Pura Vida Lifestyles membership.  If you go to www.puravidalifestyles.com and enter your membership number, you will be able to view all of your weeks, including your additional Developer weeks, which we believe are the 60 weeks to which you are referring.

 As an additional benefit to you, because you have become a Pura Vida Lifestyles member, we have enrolled you in the Ice Platinum Rewards Program for two years.  The annual fees for the first two years which are applicable to your membership in the Ice Platinum Rewards Program are paid by Pura Vida Lifestyles.  The Ice Platinum Rewards Program is a membership program which provides you with benefits exclusive to members such as:  Great Resort Getaway weeks as well as discounts on cruises, airfare, car rental and tours.  There is no limit to the number of Great Resort Getaway weeks you may take advantage of while enrolled in the Ice Platinum Rewards Program. The cruise certificate provided to you with your Pura Vida Lifestyles membership is valid for a cruise, however, some restrictions do apply and charges such as port charges are applicable and are determined by the cabin type and destination you choose.

We, as a company, strive to provide exemplary customer care and service and urge you to contact Pura Vida Lifestyles members services for additional information or for answers to any further questions you may have.

Sincerely,
QUALITY CARE
PURA VIDA LIFESTYLES