- Report: #1096288
Complaint Review: Sunset Group - Select State/Province
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Sunset Group
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Sunset Group Sunset Royal, Cancun, Mexico Deceitful Sales Tactics, Fraud, Misrepresentation Cancun Mexico
*Consumer Comment: Sunset Group Timeshare Complaints
*Author of original report: I Was Able to Get My Money Back!
*Author of original report: Fight Them Back and Get Your Money Back! I Did.
*Consumer Comment: How long do I have to rescind my timeshare?
*Consumer Comment: Sunset group Timeshare fraud
The 5 hours presentation wore us down. We just want to get out of it and leave. Their deceitful sales tactics were so enticing during the second presentation where they took us downstairs and offered a very low price. The price at the 1st presentation that lasted for 3 hours was over $300,000. The price at the 2nd presentation that lasted for another 2 hours dropped down to $4,000 which was enticing during that time. We were so tired, hungry and just want to get out of it so we gave our credit card knowing that the charge won't go through. Julio Mayo and the other manager tried to charge the full amount several times but it was declined by the bank, so the manager asked for another credit card. I said I don't have another card. He said, "I saw that black Citicard in your wallet. Let me try that one". They kept trying a lower amount until the authorization went through.
We did not really want to buy. We were forced to buy. It was high pressure selling.
I cancelled within 10 days from the transaction date as stated in the contract and sent a registered mail to the address stated. Julio Mayo called last week and asked why I cancelled which means that he acknowledged receipt of my cancellation letter. Christina Lomelin, Sunset Corporate emailed me saying that I will not receive a reimbursement and to contact her to negotiate an ammicable agreement and discouraged me from contacting Profeco or a lawyer because I will not get anything from them. After I read many complaints about this Sunset Group from different websites about their deceptive sales tactics, fraud, lies, misrepresentation, etc. I decided not to call her back, because I know that she will offer me a smaller package and persuade me from cancelling.
5 Updates & Rebuttals
Henry aguilar
kansas,California,
USA
Sunset group Timeshare fraud
#2Consumer Comment
Sat, June 13, 2015
well , having a timeshare is a very complicated stuff, so you need to know how timeshare business works, exist many people that they dont know anything and only buy without knowledge , i had a very bad experience years ago with a mexican resort, so i started to looking for some help , and i found this site
http://www.timesharescam.com/blog/192-complaints-about-sunset-group-timeshare/
there exist many situations and possible solutions , very usefull for me , hope can help you.
SandraLaw
Hayward,California,
How long do I have to rescind my timeshare?
#3Consumer Comment
Wed, May 28, 2014
How long do I have to rescind my timeshare?By law, you have five business days in Mexico to cancel the contract after you have signed it. If you decide to cancel the purchase within this period, notify the developer by email and certified mail. Keep the receipt as evidence you cancelled on time. You should receive a prompt refund of all the money you have paid, without any cancelling penalties, within fifteen business days
Ruby
Hayward,California,
Fight Them Back and Get Your Money Back! I Did.
#4Author of original report
Sat, April 12, 2014
It happened to me also but I did not stop until I got my money back. If you paid by credit card, you can file a dispute for chargeback. Attach your evidence if you have to support your dispute. I did it and the credit card company gave me a temporary credit which became permanent after 2 months. Don't stop until you get your money back and don't give up. Tell them that you'll report them to Better Business Bureau, Consumer Affairs, On Line Reviews like Yelp and other agencies.
Ruby
Hayward,California,
I Was Able to Get My Money Back!
#5Author of original report
Sat, April 12, 2014
I filed a dispute with my credit card company and attached this Rip Off Report that I filed. My credit card company gave me a conditional credit right away which became permanent after 2 months. Don't give up! Fight them unitl you get your money back. We cannot let this happen again to our hard earned savings to waste. Stop their deceitful sales practices for good!
janehill
CORONA,California,
Sunset Group Timeshare Complaints
#6Consumer Comment
Thu, March 20, 2014
I recently bought timeshare from sunset group, it already passed 5 days cancellation date, i don't know what to do cause it's a big problem for me.
