- Report: #705818
Complaint Review: SUNSET LAGOON - Miami Florida
Reported By:
Matthew & Rosita Baptiste -
EL PASO, Texas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
SUNSET LAGOON
Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 7750 Miami, Florida, United States of America
Phone:
800-971=4494
Web:
http://sunsetlagoon.com/,
Categories:
Business Rating:
(0)
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SUNSET LAGOON Sunset Group - Sunset Lagoon - Royal Sunset Beach And Fishermans Village - Cancun Ripped off $13,474.00, They refused to honor the agreement and cancel the contract, then told us that we got nothing for our money. They then offered us another contract, which we refused. When we dem Miami, Florida
While on vocation in Mexico, my wife and I purchased both a Resort and Equestrian membership with Sunset Lagoon. On our return to the states two days later, we decided that we did not really need the Equestrian (Yacht Club) membership, and decided exercise our option as provided in the contract to cancel this portion of the membership. I attempted to contact Sunset Group regarding cancellation of the
contract. However, Sunset Group refused to return my phone calls or
answer my e-mails
When I finally got on to one Mr Alverez,they kept giving us a run around stating that they will get back to us. They finally got back to us about 8 weeks later, with the following email" CLUB LAGOON BEACH Y MARINA S.A DE C.V
Dear Mr. Baptiste:
Membership 32-2-1390
Good afternoon, I hope that you are having an excellent day.
Regarding your cancellation request for the Yachting & Equestrian
membership, allow me to inform you that like I explained you via telephone, our
Board of Directors authorized me offer you the total
cancellation of the
membership if you pay the Resort Membership in full (25-1-13828).
Please, see the promotion attached.
The promissory note that you have signed was for the 30th of November. Was not applied because we are working with a cancellation.
I will appreciate your response to this e-mail in
order to show in the Board of Directors your answer.
Thank you for your time.
Sincerely,
Darwin Alvarez
Member Services
Atención a Socios
Sunset Group -
Grupo Sunset
Tel. 011 52 998 881 8750
Fax. 011 52 998 884 5591"
The promissory note that he mentioned in his email is the
same one which stated that I can cancel the contract within the given
time. I have also been unable to reserve or use the timeshare that I am now out $13,474.00
The final straw is that they have reported my wife to the credit bureau which
resulted in her security clearance being revoked. This have in turn placed her
job as an Army Officer in jeopardy.
Any parties with information regarding pursuing a class action law suit, please contact me immediately.If you have any further information regarding Sunset Group, I would be interested as well.
contract. However, Sunset Group refused to return my phone calls or
answer my e-mails
When I finally got on to one Mr Alverez,they kept giving us a run around stating that they will get back to us. They finally got back to us about 8 weeks later, with the following email" CLUB LAGOON BEACH Y MARINA S.A DE C.V
Dear Mr. Baptiste:
Membership 32-2-1390
Good afternoon, I hope that you are having an excellent day.
Regarding your cancellation request for the Yachting & Equestrian
membership, allow me to inform you that like I explained you via telephone, our
Board of Directors authorized me offer you the total
cancellation of the
membership if you pay the Resort Membership in full (25-1-13828).
Please, see the promotion attached.
The promissory note that you have signed was for the 30th of November. Was not applied because we are working with a cancellation.
I will appreciate your response to this e-mail in
order to show in the Board of Directors your answer.
Thank you for your time.
Sincerely,
Darwin Alvarez
Member Services
Atención a Socios
Sunset Group -
Grupo Sunset
Tel. 011 52 998 881 8750
Fax. 011 52 998 884 5591"
The promissory note that he mentioned in his email is the
same one which stated that I can cancel the contract within the given
time. I have also been unable to reserve or use the timeshare that I am now out $13,474.00
The final straw is that they have reported my wife to the credit bureau which
resulted in her security clearance being revoked. This have in turn placed her
job as an Army Officer in jeopardy.
Any parties with information regarding pursuing a class action law suit, please contact me immediately.If you have any further information regarding Sunset Group, I would be interested as well.
1 Updates & Rebuttals
DebyCole
New York,New York,
USA
Reply
#2Consumer Comment
Wed, April 12, 2017
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront. I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/
