Tracy
Casselberry,#2Consumer Comment
Mon, March 17, 2008
IF you will notice in this persons report, he DID read the terms and he told his bank that cash should be available immediately. We are also customers of this bank, and I have my paperwork right in front of me and it states the same. But, being human, we all like to ask the Professional who assists us in a bank. The tellers, of all people should know this. We have dealt with this exact same branch that Ronald discussed when he made this $70 deposit, and they too, have given us erroneous information. If we had not consulted our terms and conditions folder, we could have been in trouble as well. I prefer not to even have a bank, to be quite honest. Sometimes banks are more headaches than they are worth.
Sabrosokiss
Orlando,#3Consumer Suggestion
Tue, February 05, 2008
Please make sure you READ the funds availability wether you choose to stay with this bank or go to another bank. There is a cut of time, even for cash deposits. And the cut off time for a in store branch is not 5pm it's 6pm. Also when you make ATM deposits theres also a different cut off time for that aswell witch is 12pm, anything after 12pm will be deposited the next business day. Stop asking and start reading for yourself.
Ronald
Altamonte Springs,#4Author of original report
Sun, August 20, 2006
Well, interesting enough about 3 days ago I received a letter from the corporate office is Richmond, VA apologizing for "the inconvenience and frustration caused by your $70 cash deposit not being processed on the same day of deposit. We understand that you made the deposit to ensure there were available funds for all the outstanding items you had authorized for payment, we have agreed to refund the full $576.00 in fees; you should see the credit on your next monthly statement." So, they did credit the rest. I am very happy with the outcome as this shouldn't have had to go as far as it did or take as long as it did. It did cost me more than this because my power got turned off & I had a reconnect fee, late charges & was late on my cell phone bill as well which were more late fees. I just still think of the people who are not as persistent and who may be in a worse off situation than me who I feel get taken advantage of because they don't read their terms and conditions. The funny thing is, I keep all that kind of stuff and their own terms and conditions proved my case!! :) Oh well, I am still shopping around for a different bank after this mess.
Marlina
Atlanta,#5UPDATE EX-employee responds
Fri, August 18, 2006
I'm glad with persistance you situation. Next time, I would reference the terms and conditions while you are on the phone with a representative. Always record an employee's identity and keep all paperwork. As an ex-employee, I remember getting changes in policy weekly via internal email. These changes don't always reach the consumer in a timely fashion.
Ronald
Altamonte Springs,#6Author of original report
Thu, August 10, 2006
I just wanted to update that after locating the business card of the woman who actually opened my account & sent a direct email to her & explained everything, she credited back all 444.00 of the fees. It did take several emails to get my point across that their own policy states cash is available immediately & was not made available immediately in my case. She did correct it and I am pleased with the outcome. I only wish it would have been done from day 1 and I hope that anyone else in this situation with cash deposits, fights for the right thing to be done.
Ronald
Altamonte Springs,#7Author of original report
Fri, August 04, 2006
Well explain this.. I have a copy of Suntrust's Funds Availability Policy Disclosure for Deposit Accounts & it says "Immediate Availability" Funds from the following deposits are considered collected immediately & available for withdrawal on the DAY WE RECEIVE THE DEPOSIT; Cash deposits wire transfer deposits Electronic Direct Deposits and nowhere after that does it say anything about a cut off time period! So that couldn't be any more plainer to me, I made a CASH deposit & it did show up right away, it showed that my available balance was enough to cover all the items. It can't be any clearer than that! I have worked in customer service for 14 years & have held the position of manager at times & part of customer service is always providing your customers "A complete & accurate solution" the information she provided was neither of these two things. Even the teller where I made my deposit said I'd be ok, that my balance reflected the deposit & I had nothing to worry about! You have to put yourself in my shoes. If you did everything you were told to do to avoid overdrawing your account, the teller confirmed you had sufficient funds & your online banking verified you had sufficient funds, and your bank charged you 544.00 in fees for insufficient funds when you HAD SUFFICIENT funds, you too would be upset, I don't care who you are, even if you are an employee of that bank, you'd be upset.
Robert
Wallingford,#8Consumer Comment
Fri, August 04, 2006
There should be a section in there that details your banks funds availability policies and deposit cutoff times. There should be no further need to ask and possibly be misinformed. You will already know the banks policies. There should also be a section in there about the banks disbute policies. Could you have file the disbute paperwork at the branch instead of waiting for them to send the forms to you? Some banks you can so you can't. Good luck.