- Report: #198965
Complaint Review: SunTrust Bank - Bayonet Point Florida
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SunTrust Bank
www.suntrust.com Bayonet Point, 34667 Florida, U.S.A.
Phone:
800-suntrust
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SunTrust Bank ripoff, unethical business practices, overuse of bank fees Bayonet Point Florida
I have been receiving my paycheck via direct deposits with SunTrust Banks ince 10/2003. I recently noticed that my direct deposit did not go into my account. I called the bank on a Saturday morning and they could not give me any information, and told me they would follow up on it Tuesday morning(4 later than I should have gotten my money). On Tuesday morning I contacted the bank who said it was related to a change in the routing number and that my employer had been notified.
To make a long story short my employer did make this particular error, however I went to the bank to see if they could help me on all of the automatic debits that I had received NSF fees for and that is when the truth to the situation came out. Come to find out this routing number change took place in 2003 and only now are they rejecting my direct deposit.
The bank states that they notified me in an envelope stuffer when it happened. I vaguely now almost 3 years later remember getting something in the mail about it but that it said not to worry about it so I didn't. Well now I am left with $256 in NSF fees that the bank refuses to waive all or part of, not to mention 5 returned items. All of these items would have been covered by my paycheck.
My employer got me a paper check and I took it in to bring my account back to positive and the bank would not give me cash back on my check. I would have to deposit it all and wait an additional 5-7 days to cash it!!!! So now I was forced to pay someone else to cash it.
As if to add insult to injury the lady in the bank who helped me sat there bobbing her head and fluttering her eyes at me as if she could care less about my situation, all she wanted was for me to get out of her chair so she could help someone else. She did not attempt to find me answers, nor provide me with a written piece of documentation to take to my employer for reimbursment. I asked why the original routing number was still at the bottom of my check, she replied " it still works for most things" well if it works to take money out why not to put money in!!
I feel like because I am not of the upper class sector, I have been taken advantage of. The bank should have waived at least half of the fees, and been more receptive to my feelings. I was cheated out of almost $500, and all they could tell me was that they didn't need to notify me of the change, my employer was responsible.
I will very soon be changing banks.
Jennifer
Port Richey, Florida
U.S.A.
To make a long story short my employer did make this particular error, however I went to the bank to see if they could help me on all of the automatic debits that I had received NSF fees for and that is when the truth to the situation came out. Come to find out this routing number change took place in 2003 and only now are they rejecting my direct deposit.
The bank states that they notified me in an envelope stuffer when it happened. I vaguely now almost 3 years later remember getting something in the mail about it but that it said not to worry about it so I didn't. Well now I am left with $256 in NSF fees that the bank refuses to waive all or part of, not to mention 5 returned items. All of these items would have been covered by my paycheck.
My employer got me a paper check and I took it in to bring my account back to positive and the bank would not give me cash back on my check. I would have to deposit it all and wait an additional 5-7 days to cash it!!!! So now I was forced to pay someone else to cash it.
As if to add insult to injury the lady in the bank who helped me sat there bobbing her head and fluttering her eyes at me as if she could care less about my situation, all she wanted was for me to get out of her chair so she could help someone else. She did not attempt to find me answers, nor provide me with a written piece of documentation to take to my employer for reimbursment. I asked why the original routing number was still at the bottom of my check, she replied " it still works for most things" well if it works to take money out why not to put money in!!
I feel like because I am not of the upper class sector, I have been taken advantage of. The bank should have waived at least half of the fees, and been more receptive to my feelings. I was cheated out of almost $500, and all they could tell me was that they didn't need to notify me of the change, my employer was responsible.
I will very soon be changing banks.
Jennifer
Port Richey, Florida
U.S.A.
3 Updates & Rebuttals
Alex
Orlando,Florida,
U.S.A.
Glad to hear
#2UPDATE Employee
Thu, May 24, 2007
I agree with Ken; the fact that they were ready to give you a check proves that they must have received the ACH deposit back, you lucked out because there was no error by the bank. P.S. if you look on your suntrust checks you'll see an "ACH RT" number that should be used for anything electronic and it doens't change. Its 061-000-104 for all accounts at SunTrust.
Ken
Randolph,Massachusetts,
U.S.A.
Happy Endings
#3Consumer Comment
Mon, February 26, 2007
I'm glad to hear that someone got their money back. But I wanted to point out that it wasn't the bank that was negligent, it is your employer. When an ACH deposit comes in with incorrect information, the financial institution generates a return notice called a NOC (Notice Of Change) to alert the employer that they are sending bad information, so that they can correct it. Sad to say, employers commonly ignore these. After a period of time (and your bank was generous if they tolerated it for 3 years) the banks will begin to reject the deposit. This seems to be what happened to you. The fact that your employer readily gave you a paper check seems to indicate that they got the electronic deposit back.
Jennifer
Port Richey,Florida,
U.S.A.
Resolution
#4Author of original report
Mon, February 26, 2007
I reported this transaction to the Better Business Bureaus and was very happily rewarded with all of the owed money. The bank was truly negligent in their handling of the matter. Just goes to show they are not always correct!! Fight for yourself.
